Reviews 144 reviews

Great experience as a first time doing a day pass

We got there and the staff were extremely rude. We bought the rooftop pool daybed, which stated that included also beach access, but we were treated horribly and constantly were pulled out of the sea to "see why we were on the beach instead of the pool" and to "see again what our resort pass included". We lost a whole hour with staff constantly interrupting us to clarify these things. The waitress was beyond rude and didn't want to get us anything for drinks, which are included in the fee that we had payed. At the end we got our drinks, but would not come back here nor would I recommend it. Plus the pool closes at 5, and the beach umbrellas were also taken away at 5pm.

First time purchasing a resort pass and it did not disappoint. Having the food and beverage credit was what really made this day pass special. When you're there, it feels like you acquired an unlimited drink and food pass. Loved it. Coming back for sure.

Everyone was so nice and the hotel gave us the credit we spent on the pass towards food and drinks! Very nice surprise! All we had to do was pay taxes and gratuity. Menu was nice and had healthy options. We will come again!

I had a few hours to kill between checking out and my evening flight so I booked a day pass and it was great. COMO held my luggage for me and the WiFi on the pool deck was fast (I still had to work a bit). The staff was friendly - zero complaints, would come back and/or recommend to friends.

My friend and I had an amazing day at the Como. Amazing food and service with a beautiful boutique atmosphere. We much preferred it to the larger resorts in the area. Would definitely love to go back and visit!

the service at this hotel is the best..The food and the drinks are great..the pools beautiful.. But the people are what really make this place

Good deal for $95 in food and drinks. There weren’t umbrellas because it was too windy. The beach seating and pool weren’t spectacular. Simple chairs and pool. So I probably would’ve gone with a higher end resort for this price.

The service at this hotel was superb, from the servers to the pool attendants, the lady at the front desk, the valet, and the beach attendant. I mean really impressive. For this reason alone I would go back. The negatives were that the sheets and towels had stains, and the room wasn't really nice. We got a handicapped room and there was no closure between the shower and the rest of the bathroom, and there were no pillows on the bed. The rooftop pool was closed due to wind speed which was a bummer, but the lower pool was nice and chill and we had a great time. I would come here again and recommend all the staff get a raise. Also, the deal was pretty great--spend $200 and get a $100 food and beverage credit.

Customer service by hotel staff 10/10!