Reviews 161 reviews

Everything went smoothly. We had a great day! Only thing that would have made it even better would be an option to extend the massage from 25 minutes to 50.

Very beautiful ,and peaceful spa. The staff was very friendly and professional. It was my first time there and definitely not the last !

Easy valet parking. Efficient check-in. Luxurious spa facilities and friendly staff members.

Spa/locker room staff could have been a bit more attentive to really portray that “5 star” service. For example, slippers/sandals are not in the lockers (just robes, some of which are old and I think should be refreshed) and they didn’t offer me sandals on the way in. I just brought my own and used those but just as an example of attention to detail. Otherwise, really nice resort and nice spa with nice features.

What to do with a 10 hour layover at MIA recurring from a bachelorette party? We had an AMAZING day at the Carillon. We started at the spa, then moved out to the beach, had lunch at the on site restaurant, spent some time poolside, back up to the spa and then were able to shower and get dressed before heading out for our flight. All in this was an amazing deal for all the services we enjoyed - luggage was stored for us, we got towel service as chairs beachside and at the pool, and the ladies in the spa made sure we were thoroughly pampered.

This is an amazing spot for a day on Miami Beach! The start was a challenge as It took about 90 minutes to get checked in; they had our reservation but did not have the daybed we paid for. It took them over an hour to find someone who could resolve the problem. Once that got resolved, our stay was lovely. Lunch excellent, beach awesome and spa is great. Gracious staff! If you book, contact the pool manager in advance on "day of" to make sure they are ready for you.

2 glorious outdoor hot tubs, one at the beach level and one protected from the winds and elevated on the 5th floor with a wonderful view if the ocean. Lap pool was clean and uncrowded on a holiday week. Beach chairs very comfy, umbrella was spacious, and towels were huge. Beverages were available. No food service that I saw. Indoor spa had very strong chemical odors. I know they were meant as aromatherapy, but it was not natural and later in the day when I went there again, I had to exit quickly as I felt I was choking on the fumes. I am not normally sensitive to smells. Spa staff were nice and give out bathrobes and slippers for the inside area. There are exercise machines. The beach was fabulous.

We spent one day with a daypass in this hotel. Beautiful place and professional staff but it was impossible to get a sunbed with shade and no more umbrellas were available. I would not recommend to go during holiday period.

Great day at Carillon Staff and amenities are great.

I would recommend this day spa. I bought a Day Pass, but should have upgraded to the Massage Pass through ResortPass.com. To upgrade on site, it costs more money but you get less amenities. Also, the two free drinks are not really as advertised... they offer complimentary prosecco, and only within certain areas of the spa. My friend and I still had a nice time and the facilities were all very clean, with helpful staff always nearby!