Reviews 653 reviews

The hotel was completely booked and so we had difficulty getting chairs at the pool. There was also a waiting list to get chairs on the beach. Overall, I would not go to this hotel again, it was too busy and difficult to get help or order food.

Beautiful lobby. Very pretty pool area, but those chairs were filled early in the day. Got chairs on the beach. Very nice. We visited on a sunny day in January, but by 230pm the tall towers next to the hotel cast a long shadow on our part of the beach. We ate at the poolside restaurant and it was a lovely setting and the food was excellent. Gourmet coffee shop inside.Spent time in the poolside hammocks. Check in and check out went smoothly. Resort pass booking was easy.

I love the resort pass in here, Staff is amazing , clean . Will be my 3d time visiting same resort, its so worth the money.

The amnesties (towel and chairs) were comfortable and access for be fitness center was a huge plus since it was cloudy when we went. They also had happy hour appetizer specials when you wrap up your stay. Will go again!

Nice hotel and excellent service. Came in on a rainy day and still had a great time. Beautiful beach access, nice big hot tubs. Multiple pools and excellent service!

I was able to spend a lovely day at the Grand Beach Hotel post cruise prior to an evening flight. The Hotel was very clean and welcoming. I was treated just the same as the other guests. My three year old and I were able to get a wonderful spot on the nice sandy beach by the ocean with two beach chairs and an umbrella. We spent the better part of the day there. The hotel had some sand toys for her to play with and we were able to get enough shade from the beach umbrella to avoid sunburns. It was fun to sit in the surf at the edge of the water. The water was clean and we lucked out with excellent weather.. We also swam in the pool and sat in the hot tubs for a little bit before checking out. My only issue was that the food service at the beach was extremely slow. It was a way better alternative for us than spending a day at the boring airport or taking a cruise excursion that would not have interested my daughter. We were able to extend our vacation by a day!

Very nice hotel with beach and pool access. Chairs were perfect for sitting by the beach. Pool on the 7th floor was very nice with views of the intracoastal

2 sparkling clean outdoor hot tubs, with one a little warmer than the other so you can choose what you like best. Very comfy beach chairs, quiet environment even though it was a holiday weekend. Outdoor pool was nice, though not big enough for swimming laps. Big fluffy towels. Bathroom clean, though of course the floors were wet since people were coming in wearing wet bathing suits. Food service? I waited 10 minutes at the outdoor counter and the sole hardworking guy said it would be 20 minutes before he could take orders from any of us waiting in line. I went to the indoor restaurant and they told me to order outside. I told them the problem. They immediately took my order but said it would be an hour before I got my food, as the kitchen was so busy. (The indoor restaurant had only about 10% of their tables occupied.) The food was fresh and excellent when it finally came. Crisp salad. Just plan ahead and don't wait until you are really hungry before you order.

This place is really nice. Definitely makes you feel like you’re getting the full luxurious Miami vacation experience. Stay away from ground level pool if you’re a young couple. The 7th floor pool is a really great spot,, but gets a little crowded. The drinks aren’t anything special but you’ll pay $20 for one, kinda sucks. Beach access is the best part. You get a nice chair and an umbrella and the people that work there are very cool and happy to help. There’s a subway a 15 minute walk away if you don’t want to pay the ridiculous prices for food + The walk on the boardwalk is cool. If this place didn’t try to milk me of my precious earnings for their mediocre drinks and food, I would give it 4 stars.

Even though we went on January 1st and we knew its a busy day, when you go to a 4 star hotel you expect them to be prepared for being busier than normal. It wasn't the case here. 1- Check in took 45 minutes. Only 2 agents. When we get to our time, she never found our reservation. I make the reservation 3 days prior to the booking. Also, I paid for valet. She argued me that since she couldn't find the reservation, she couldn't check the valet purchase. I showed her my email. She said "it wasn't clear" that it was paid. Thats called a bad service. 2-Pool area: only 1 waiter for the whole pool. No security. One tourist was stolen. 3-Restaurant: they were sold out so I asked to have my name written down so i could be called once they have a table. I was never called (and i gave my phone). 4-Finally I ordered food from the pool bar. 1 hour and 30 minutes of wait. ONE waiter. 5- Overall, This wasn't a pleasant and relaxing experience.