Reviews

The hotel was beautiful! The staff was very attentive. The pools and the hotel was very clean. I will definitely be back again!

Resort pass employees are amazing. I had a semi difficult reservation and they were great in helping me out. Quick, easy and helpful.

Had so much fun with my friends after tackling 13.1 miles the day before! This was just the thing we all needed-a day to relax and stretch our sore legs.

We had an evening flight scheduled after disembarking our cruise ship in the morning, so decided to book a resort pass at Carillon Miami Wellness Resort. The hotel is modern, beautiful, and just steps away from the beach. As soon as we walked in, we were warmly welcomed and were able to check in our luggage for the day. We arrived at the spa desk upstairs and were given a tour of the spa and given a locker key, slippers, and robes to enjoy the facilities. The spa was truly fabulous! SPF, shampoo, conditioner, lotion, and body wash, and toiletries (if you ask) were all provided. The hotel is located right on the beach, and we we had access to lounge chairs, umbrellas, tables, and towels. We had beach-side service for lunch and drinks. It was pricey, but we didn't mind because the location and service were excellent. The best part about our day was the wonderful customer service we received from everyone from the minute we stepped foot on the property. We didn't want to leave!

The staff was lovely, the pools and hot tubs were nice, and the beach access was awesome. It was a great way to have pool and beach access for a few hours before our evening flight. There were two problems that might deter us from doing this again: 1) The pool loungers were all extremely dirty and covered in bird poop. They were fabric/foam loungers, and we were only allowed one towel, so if we used it to lay over the bird poop, we did not want to use it to dry off. Perhaps they could hose the pool chairs down more often. 2) We ordered two non alcoholic drinks (one was just pineapple juice) and the bill was $56 because we thought it would be fun to have them in coconuts. Coconuts are not that expensive. So that seemed excessive.

Very nice pool area. Staff friendly. Lunch very good. Spa area very nice with steam room & dry saunas. Would go again

Ever since we got at the Sap at 9 AM we felt welcome and pamper. We spent time by the beach, Rolando was very helpful at the Beach area, when I had to relax and put Ice on my back after injured (nothing bad) working out. Then the Spa, oh my God, the hydropools, all the rooms, the personnel, the cleanliness, the relaxation room, every single detail was enjoyable and it really felt as a wellness day!!!!

If employees are not privy to what a Resort pass is or entitles their guests to, then how can a guest be satisfied with the services. No escort to beach chairs, just told to take any that were not being used...Bar was not privy to the 20% discount even with the wrist band...Car valet had no idea what a Resort pass was or entitled to..[free parking] and let's not forget the 15 minutes it took to check in at the front desk. On another note the place is very nice and has a Lovely Beach so if management can instruct their FULL staff better, the place would get 5 stars.

It’s said only two tickets left when I was purchasing my pass online, that encourage me to proceed to purchase the pass cause I knew I was going to meet and interact with new People but the pool was empty!. How could you say only two passes left BUT the pool was empty all day? I think that was just a scam to get people to buy tickets @ $82 which is very exuberant!!!!

The facilities were amazing and the hotel staff was very friendly. Definitely was a wonderful way to spend the day.

Great view of the beach and nice staff. Food service stated at 11:30. Servers were great! Basic cabana! Request #1 or #4 for best ocean view. Food is very good at this pool!

Sorry to say that this could have been a better experience - nobody informed us that the road was closed due to a parade and there was no way to get to the hotel. We spent an additional two hours in traffic awaiting the road to be opened and were unable to access the hotel until 1:30 pm - this shortened our time in the cabana by 2 hours, and we were not offered a discount of any time.

We needed to spend six hours after our Princess cruise before out flight left. Although a small hotel the service was phenomenal! Many thanks to Brian at the pool, who could not do enough for us. We were given our choice of seats by the pool (we could have chosen the beach), towels were brought and chairs and umbrella set up for us by Johnny. During the day, Brian moved our umbrella twice to keep us in the shade. He also brought us water, a cup of ice, extra towels and checked on us regularly. This gentleman works diligently and makes each guest feel very special. We also had lunch with pool side service and it was delicious. Brian, the concierge, ordered a taxi for us, when we were ready to go. Although the pool and lazy river are small, they were heated and kept everyone happy. Even the visiting children were well behaved! The beach was perfect, the water clear and no waves that day. While in the ocean, I could see my toe nails! Great stay!

The hotel stufff was very accomenading and nice.

We had a blast! Super relaxing!

All things had been perfect. The booking, the check in, and the hotel with the special adults only area, We had lunch in the restaurant- it was really great.

Birthday Celebration at the Hilton of Fort Lauderdale easy booking very detailed customer service had no problem with canceling an lounge chair refund was quick... the hotel is beautiful...valet parking...roof top pool looking over A1A out at the beach the Cabanas is a little out dated but the service from the attendants was great the pool and two jacuzzi was clean wished the spa service was open the management was an awesome young fella the attendants was nice at getting your towels and food/drinks whatever you may need.. I will call them host everyone was attentive /catered too..the restaurant was expensive $18 for 6 wings just wings no fries no celery $20 hamburgers other than that had an great experience was very relaxed with great views and nice weather I will recommend the resort day pass at this hotel or any hotel that offers/advertises at least try it once...I really enjoyed myself and I will be returning

Bought a day pass to kill time between my cruise and flight. Gym was ok. Pool and hot tub were good. Beach access was great, just be prepared to explain why you don’t have a room number to the lounge chair attendants.

Always enjoy being at the Grand Beach Resort

The location and staff were great but the facility is disappointing. The fitness center is off-site over a mile away. The shower facility is across the street and across the parking lot. The only bathroom available was in the restaurant nearby and it was really small. You have to share it with the restaurant patron. They do not have attendants coming to your lounge chair to take food/drink orders, you have to go into the restaurant to order. Little inconvenient. I would not consider it a luxury resort.

The gentleman that service is at the pool was great. Always checking in with all of us to see if we needed anything and if everything was fine.

Beautiful day and nice spa amenities. Lunch was great.

Bell staff awesome with storing our luggage and getting us airport transportation. Front desk was awkward as the check in person was unfamiliar with ResortPass and needed assistance. Did not like wearing a wristband and saw no other guests with them. Christina (pool attendant) was an absolute dream! I would hire her if I lived in Florida. Included guac and margaritas were very good. Cabana had good amenities like a fridge and outlet for charging but it does NOT look like the ResortPass photos. Four people max. Seats very uncomfortable. Small Elevator to the street for beach access. No one knew the wifi password as it is set up for room numbers and we had none. Cabanas assigned by spa desk on sixth floor. She was quite bothered by the whole thing. Music was nice. Views awesome of beach. Construction next door though, crane and all. Nice pool. Lots of stairs and walking. Not recommended for seniors or families. Would not book again.

I loved our day spent at Margaritaville Hollywood Beach! The staff were helpful and pleasant. The food and drinks were delicious. The pools and hot tub s are all clean. The decorations inside the hotel are beautiful. The bathrooms were clean. The access to Hollywood beach was amazing. We had a great day at the resort! Definitely will consider booking again.

The Cabana was nice, comes with non alcoholic drinks. Day bed too was ok. But couldn't open the umbrella due to windy weather. Pool was not heated, cold. Few Kids in the pool and was a little noisy. But perfect place for the day until our flight back home after the cruise.

Great service; friendly staff

What a beautiful old world hotel, with completely updated amenities. The rooftop pool is absolutely stunning

Resort was awesome....not too crowded Loved the private beach! Drinks were delicious and the staff was super helpful and friendly!

Great service and beautiful resort. Will def book again. It was so easy to book and redeem. Everyone was so friendly.

I had a very enjoyable afternoon at the Embassy Suites Phoenix Airport. I used the pool chairs/pool/ hot tub. The staff was friendly. It was a very nice facility I will not hesitate to use it often.

So happy I stumbled across Resortpass- we had 6 hours before our flight departed and want to find something to do in that time. We booked a day pass at the Hyatt Regency Orlando. what a great secret! we lounged by the pool, ordered lunch and drinks and swam in the heated pool. A great ending to our vacation! I highly recommend Resortpass if you are looking for a relaxing day on your next trip.

We enjoyed our day here on 11/25. Pool was clean and amenities were nice. My only issue was the cabana was for 4 people but there was not seating for 4 people.

The hotel staff was so nice and made my day very relaxing- just what I needed! The check in was seamless and their rooftop pool has amazing views and ample areas to lay out.

I enjoyed my visit the food was excellent and so we're the drinks

Great!

Had a late flight following a cruise and rather than sit at the airport all day, we headed here and are so glad we did! Beautiful resort with great views, a lovely pool, delicious food and awesome poolside service! We opted to get a cabana and it was worth it. We hated to leave and will definitely return. Go, you won't be sorry! And be sure to ask for Jissela! She's the best!

Amazing experience! Would definitely come back!

Had my two grandkids visiting from Atlanta for 5 days over Thanksgiving week.. booked a day for the kids and my son and daughter-in-lawat the Hyatt with resort pass..it was the highlight of their trip !! The slides, lazy river, and pools exceeded their (and my) expectations. The kids are a 9 and 6 year old. I will definitely do this again. Barb Taylor

New spa shoes!

I wish there were more places like this in the US where you can truly relax with saunas, steamrooms, hot water, and more. It was such a peaceful and luxurious experience!

My daughter and I had a nice time at the Miravale spa. Valet parking, easy check in, friendly efficient staff and clean facilities. It was pouring rain so a day at the spa was the perfect activity. The outdoor hot tub was very nice even in the rain. We took a Pilates and a stretch class that were pretty good given the participants had all different levels of ability. I am sure we will go there again.

Beautiful hotel with great pool areas. Easy check in process and ample pool seating. Worth the day pass fee and would book again in the future

we used this as a rainy day activity - we had the whole pool to ourselves! The facilities were great and very clean. There were plenty of towels for us to use. The only downside is that the pool is located on the 4th floor, but the entrance is on the 6th floor which made bringing the stroller up 2 flights of stairs a challenge (but they did have security escort us through the back way into the pool).

The booking process and check in were easy and we had a great day!

Choose this one, you'll be happy you did. I booked for 2 over Thanksgiving week-end. Though the CHECK-IN PROCESS could and should be streamlined, this is a fantastic property. My cousin has lived her entire life in Miami and was amazed, as was I. She commented on how great to have the VALET option since she knows the parking all around Miami. Beautiful BEACH directly behind the hotel, beach and water spotlessly clean though ocean a little chilly in winter. Top quality chairs, umbrellas and a good MENU of food and drinks, with prompt service given the crowd on a holiday week-end. Coconut water served in the coconut a nice touch, plus you can add what you like to create your own drink. The outdoor POOL area, especially ground level, really gorgeous with a south seas ambiance that includes 2 pools/2 hot-tubs surrounded by palms, hammocks and many beach chairs. Lovely bar and restaurant al fresco here. A perfect day of relaxation. It just didn't last long enough. :-(

We had some time to burn before a 7pm flight and wanted to make the most of our last day. Google led me to resort pass and I’m so happy I gave it a shot. Margaritaville Resort was beautiful, fun, friendly, and accommodating! I feel it was a great value for the 6-7 hours we were there. Will definitely do again!

We got off a cruise, and didn't fly out until 830pm...instead of sitting around the airport all day, this was a great way to spend the day. It was clean, friendly, and a short walk to the beach. Lots of places to eat right near it as well, and the walk to the beach is really pretty and nice.

We love visiting the Don. The staff is so fun and the kids club is amazing. My girls keep asking to go back every time we are here.

Out names were not on the list for the day but we were accommodated by the hotel. We booked the night before so I wasn't surprised. Advice... try to book earlier and/or be sure to have your reservation confirmation ready to show, just in case. Otherwise, it worked well. We enjoyed our time by the pool, hotel held our luggage and we had use of the locker room to change at the end of our stay. Beat the heck out of sitting at the airport after our cruise!

Went here for my birthday trip, everything went smoothly and was everything we hoped it would be. Having the cabana was an added bonus as we could leave our things while we swam and also while we hit the beach. Highly recommend!

Park Hyatt treated us so nicely. They had our passes ready, kindly explained everything we needed to know, checked on us constantly and was so nice and friendly. A true 5 star experience!

Wonderful Hotel and excellent service. We will definitely return!

We had a great time at Marriott Water Street. Beautiful venue with great service

I absolutely enjoyed the day here. There are 3 different locations we could use all with different vibes. The ocean deck has an incredible view to the beach with all the palm trees, stunning! I will surely go back!

My wife and I had a fantastic day at the hotel. Beach was great and had all amenities we required at the hotel.

Everything was amazing. From the valet to the front desk. The crew working the beach area went above and beyond. We will definitely use resort pass again.

This place is amazing. We had so much fun we ended up staying for about 7 hours! My kids didn’t want to leave. It’s very clean, employees are very friendly and accommodating. We will definitely be back

Great pool with good food and beverages and a nice pool

Our day at Margaritaville was great. Service was friendly and attentive. Gina was always available for our drink order with a smile. I only wish they attended to the bathrooms more often.

Our day at Margaritaville was great. Service was friendly and attentive. Gina was always available for our drink order with a smile. I only wish they attended to the bathrooms more often.

When we stay in Tampa we always stay at the Marriott Water Street. This last stay was the exception due to a family death and we had stayed elsewhere. After all the emotional days spent due to funeral I needed a day off and was told about resort pass. It was so easy and fast. Was so very happy.

Celebrated my son and niece turning 16. It was great! The service was top notch, the food was great with tons of options, and there was something for everyone to do. I highly reccomend!

I had the opportunity to spend the morning/afternoon at the spa and if one thing I can say I atmosphere was every thing I Truly enjoyed my day there Only thing I wish there was also a cold Pool like the heated one

My husband and I purchased two day passes and could not have been happier. The service,food & experience were the best we've ever had. It was a great way for us to spend our Thanksgiving! We will be back!

It was a wonderful afternoon of R&R, using the steam room, sauna, jacuzzi, pool, and the beautiful beach and Gulf waters. The atmosphere is so relaxing and the staff treated me so well.

Great resort

Beautiful beach and relaxed pool environment. Lots to explore!

The pool was great, it’s huge and plenty of seating. You even have an ocean view.

We are in another hotel in Tempe. U shape building with limited sun exposure. The Pointe has a great lazy river and wonderful pools.

Great experience!.Awesome resort. Cant wait to go back.

We enjoyed the heated pools as the weather was a little cold.

Perfect location & resort

Went for a day in mid November. It was a warm day in San Diego so wanted to enjoy a little sun. The pool area is nice, if not a bit basic. It's not an upscale resort. There are multiple pools but at check in they direct you only to the main pool area. For $20 it is decent, but wouldn't pay much more. Drinks/food are only offered seasonally, so none were available.

Service was just ok. Only one waitress taking orders. Food took about 45 mins to come out. Dirty plates and towels weren’t cleaned up. Birds were flying around eating leftover food. Pool is in the shade in the afternoon. The building covers the majority of the pool. Not the experience I would expect at a Ritz.

We needed to wait for our evening flight so we rented a cabana for the day. It was truly the best decision EVER! The employees were so nice and accommodating. The lunch was delicious and fresh.

Purchased the category to include use of Spa lockers/ Amenities. Wanted to order/eat inside Spa area but food had to be delivered outside in pool area, (I didn’t order because I wanted to enjoy food & wine indoors) Although the outdoor fireplace wasn’t turned on, I enjoyed the outdoor fireplace area for tanning & jacuzzi & the infinity pool created a nice ambiance. I wish the fireplace stayed on. Something happened and it stopped working . They should enforce the no children in jacuzzi / adults only rule. I just wanted a peaceful no-kids Spa day in the jacuzzi with just adults. I paid additional $22 for public parking that I wasn’t expecting to pay for being there just half a day. All this said I still managed to enjoy my time there and would return, just being more prepared next time and have eaten prior to arriving as I Left early just to eat.

Amazing bachelorette in Betsy hotel !! Best staff !! :)

The process of booking was easy. Checking in went smoothly. I had the adult day pass. I felt it was a little expensive for what you get, but it does include parking for the day (a $20 value). The resort is beautiful. Getting a chair and towel to take with you was easy. My only issue is there isn't a place to change, refresh makeup and hair, etc. You will have to use a bathroom.

Everything was perfect! The amenities that came with the cabana was beyond what o was expecting! Leo, our cabana concierge was amazing! We had a perfect day celebrating our friend’s birthday!

A wonderful way to spend the day. The hotel is gorgeous. The staff were friendly, courteous and helpful. The lazy river was relaxing and beautiful. I enjoyed the wave pool and the pools. Plently of outdoor seating. The towels were plush. There seemed to be plenty of other activities to do but I focused on swimming and relaxing. I ate at the restaurant at the pool and the food was very good.

Pool was nice

Not worth the money! The resort is overrated. I got two day passes with reserved Casabella loungers which included partial shade. The check in was fairly easy, once we found the pool desk. However the cabana we were assigned was dirty with sticky food remnants on the table area and the floor, so we were unable to put our bags anywhere. It took two requests and about an one hour before someone came to clean it. The food & drink selection and services was minimal. I saw the wait staff twice in nearly 6 hours, each time I had to flag down. It was faster to walk across to the “marketplace” which has the same food on the menu and where the wait staff also retrieves it. Unfortunately we were also seated right next to the kiddie pool, so it was constant noise and splashing all around. There was only one safe provided to store our belongings. Luckily we arrived first, as the loungers next to us was out of luck with a cooler and a safe. There were no USB chargers provided and we did not receive the 2 popsicles as listed. It states that you have to spend $50 in food and drink for complimentary self parking, however self parking is only $30-37 max per day.

Great location and great service

Their food and drinks are amazing. Views are also stunning. With that being said, their pool is very small, with a small amount of lounge chairs and no hot tub.

The Staff were really helpful and lovely, but the pool - stuck on top of a concrete roof surrounded by buildings and lacking any kind of decor - had no atmosphere. Ordered food and drinks through a phone. It was fine but the pool was a little dirty and we would not go again. But helpful, kind staff.

I was able to enjoy an amazing daycation a the Hilton Waterfront in Huntington Beach. This was a great option because I am an HB local, but love the breathtaking ocean view from the Hilton pool area. This is a great way to spend a day by the pool and feel like you are on a mini-vacation. Would totally recommend!

Great day at the Grand Beach Hotel. Lovely pool area with both an upper level adults only pool with beds and two heated ground level pools with comfortable surrounding chairs. Jacuzzis available as well. Nice beach area with chairs and parasols. Drinks were very good. Had a pizza for lunch which was good as well. Check-in was seamless and free luggage holding. Outdoor showers to rinse off. Possibility to have a room with a shower for 1h but pricy (50$).

This was the perfect day at the beach. After a cancelled flight, I had a long layover. Megan and staff were attentive and kind. Beautiful property with variety of menu options.

We had so much fun at the cabanas. They kept checking in on us the whole time and we were so pleased with the pool area. It was such a nice daycation and we are definitely coming back. Only comment is that it was a little weird that the fruits weren’t cut. Otherwise, no issues!

Chris was great! Price was a bit high. Excellent food and drinks.

So I was really excited to book a day pass for a cabana at a hotel pool in Dana Point, CA, for my family. I actually called and switched days because our original booking date has a not so great forecast. It was super easy to call and change the day and they were super polite and really helpful. I did pay a little more for the weekend day but that was expected. The service is a great idea. But. I found out that I was paying an extra $100 more than the hotel charges for a cabana. I get it. Resort Pass needs to make money, but tacking on an additional $100 was a little shocking. I literally could have walked into the hotel and booked a cabana myself for $100 less.

We had a fabulous day! The resort was beautiful and staff was amazing. Our 4 boys had the best time!

Loved this resort, it’s pools, beach and proximity to boardwalk.

My family and I spent all day here after a cruise. We liked how it did not feel crowded and everything was extremely clean. We also felt comfortable letting our kids roam free. Food service was very good. See you after our next cruise!

We had a wonderful experience. Great service, beautiful views, and really enjoyed the cabana. Thank you!

After reading reviews of other hotels we choose the Plunge based on beach and food. We were not disappointed. From the friendly valet to the great bar staff and awesome food with an amazing ocean views! Towels, chairs and umbrella included- which were not at many other resorts. If you are a pool person you won't be impressed. But if you like the beach, good drinks and yummy food, this is the place!

We booked our resort pass the evening before we intended using it. The booking system was excellent and very efficient. On arrival to the hotel the morning of our daycation we were greeted with a free glass of proseco. Everything that it said was included was actually included. We had a fab day & will definitely use this app again. Thank you. Jenny.

We enjoyed our visit to the Sheraton. The location was convenient and I liked the toddler pool for my 3 year old, that way she could easily play in the water without me being in there with her. There was no food/drink service and the restaurant down there was closed due to the off season. Bathrooms are close enough but it would be nice to have showers available especially with kiddos.

Having access to a changing area, beach, pool, and lounge chairs PLUS a facial and Spa access was perfect for me. The Spa has one of the best steam rooms I've ever used and the showers and premium with 12 wall shower heads, one overhead rain shower head and a regular shower head that can also be handheld. I got the facial which was the highlight of the day.

November is birthday month for me, so we thought a relaxing pool day at our neighbour resort The Grand Hyatt Kauai would be just the ticket. The weather had been fickle lately, but this being the south shore of Kauai, chances are the sun would shine on us. We ended up having a relaxing day hopping from hot tubs to the saltwater lagoon, lunch at the Captain’s Bar, and ending up along the lazy river for sunset and a short walk home... perfection!