Reviews

It is beyond any expectations that we could ever have!!

Even through the Covid19 crisis, the pool manager did his best to accommodate as best as he was able to and we had a great, relaxing time! At the time March 18, not many people were at the pool so social distancing worked fine. Our covered cabana loungers overlooked the beautiful ocean that was deserted due to regulations.

This visit was amazing! We had to get out of the house after a strict COVID19 quarantine. We arrived at noon, valet parking (discounted price of $20) is expensive but worth paying if you are planning on staying all day (if you are staying 3hr Max street parking is more affordable ). Crowd control due to COVID19 was handled perfectly providing enough space between guests. We had a great time while tanning, umbrellas provided, pool was perfect temp., the lounge chairs were plush and super comfortable. Drink service was friendly and quick. Patio and pool area decor was perfect! There was even a super adorable squirrel who kept us entertained. Perfect day!

The entire family was grateful to have a day of luxury. The lagoon pool, which is spacious and lined with sand, was relaxing and kids had such fun. The kids went down the slide a few times but it was quite slow. Lazy river and regular pool area was nice as well. Resort luxury at its finest. Four stars instead of five because staff never checked on us in the cabana. Other than that great day.

Variety of slides, mostly for small children. 3 larger slides for big kids/teens/adults. I would recommend.

Everything you would expect from the Ritz. We loved the upper deck pool and the in water lounge chairs

Took my daughter on a very off day due to COVID-19 concerns. Greatly appreciated the hotel limited how many guests were there - there were maybe 5 others present most of the day. Could use some updating but we really enjoyed our time there. Appreciated the staff efforts to make us feel welcome. The hotel could use some updating and the jets in the hot tub did not work. Not sure what the 4 pools description is about - unless the others are hidden somewhere else on the property. Anyways, thank you for allowing us to have fun while still engaging in social distancing. It will probably be our last time at a pool for awhile.

After an easy online booking for the day, we were able to drive down and check in without issues. The bar was not busy and my case of beer (and TP) was ready and cold. Fantastic service from the bar, even the food came out quickly. Julianna was on the ball with our drinks. great service all around. Pool water was a little warm, but acceptable. Lazy river was perfect

Times are crazy right now but I really wanted to enjoy a nice day with my family, the Westin made sure we could do just that! The staff was very kind and took care of us, and the pool was wonderful and relaxing. There are lots of chairs by the pool and lots of pretty grass and landscape around the hotel to walk around. Thanks Westin Mission Hils!

First off thank you for keeping your pool open for use. We had the best time very relaxing. The services were phenomenal super friendly staff the pool towels were constantly restocked with fresh towels and everywhere on the property was so clean.

Shana and Tim and the whole staff were amazing. I could not be more happy with our experience here. I plan on returning soon.

The hotel and pool was beautiful, clean, and well kept. There was a lil construction at the pool area but it did not have any noise or disruption. Our cabana server was very nice and he checked on us perfectly ( not too far in between and not too frequently). It was a great deal with the water and snacks that came with it. I would definitely come back.

This is our second time at this resort. It is beautiful and very big. Loved it !

We had a wonderful time at this beautiful resort! My kids loved the pool and slides. The pool attendant was so nice and fun! We can’t wait to go back

My Husband and I enjoyed our time soaking up the sun near the pool here at the Hyatt Regency Scottsdale Resort & Spa

Great cabana with sofas and lounge chairs. Enjoyed the menu. Had awesome service from Nick!

This place has excellent steak tacos! Best I have had! Rest of menu is very healthy as well. Friendly staff, fast great service. Clean pool, Young fund crown and some days a DJ that plays great chill hang out at the pool music. Nice location easy parking and a good view of the Mountains.

Beautiful property and a lot of seating options. However, hotel could work on cleanliness..

I went to this hotel as a day-cation and it was even better than expected. The service was amazing from walking in, very quick and friendly. Everything was very clean and overall offered a fun experience with amenities such as the infinity pool and ping-pong table.

The hotel is absolutely beautiful and such a great location-tons to do and you can go on the fitness trail, about 30 minutes walk away (it doesn't seem that far when you walk it) is the Hyde Park Shopping Center-amazing outdoor mall-like space! The hotel lobby is beautiful and very clean, the pool is a decent size with a nice bar also and a great view of the water front! We had an extra day after getting off the cruise ship with an evening flight and didn't want to sit in the airport all day with our luggage. The hotel restaurant is pricey, walk down the waterfront and there are a bunch of other spots with the same food options. Tavern wasn't open during our stay, sad we couldn't try it!

Clean, lots of space. The only thing I did not like is there is constantly people I assume guests from the hotel walking in checking it out then leaving which I found kind of annoying. I guess there is no way really to prevent that. Otherwise its very clean, lots of space, very hot if you like direct sunlight - not much shade its on the roof. Lovely view. The menu is not good or healthy

We had a great experience ! Welcoming staff and beautiful resort !

Very nice spot. Staff was friendly.. location and view were amazing. Pool was fun with lazy river and walk out.

Didn't get to experience the park being that 10 minutes after I arrived the waterpark was shut down due to coronavirus. But in the 10 minutes, I experienced a amazing view, the attendants were pleasant when checking in, helpful in getting a vest for my grand daughter and very helpful with setting us up with the area we were going to be sitting in by putting our umbrella up and laying our towels out on the lawn chairs. I definitely will be rescheduling and bringing more friends.

Disappointed. I purchased a spa pass and the concierge sent me to the gen pop kiddie/adult pools. When I inquired about the spa, locker rooms, mineral pool, etc., I was told those features were not available to me. I showed him my paid SPA receipt, and he still proceeded to send me to the lobby restroom to change. I lost a couple of hours before deciding to revisit the concierge and insist my pass be reviewed. Once the mistake was realized by staff, remaining time at the actual spa was wonderful. Was very clean , well maintained, and staff was very attentive.

We had such a great day with our children. The pool was warm and the plated one of our favorite Disney movies. Drinks and food also good and not overpriced.

Our stay at the resort for the day was awesome! The slides and pools were very fun. Unfortunately, the bars and restaurants were closed because of COVID-19. Although I do believe this is an essential decision for the safety and health our the Hyatt’s guests, I feel as though the price for our day pass should have been decreased because of this closure. I felt that paying $95 to just swim and go on water slides was not worth the price. If it were under certain circumstances, I believe that it would definitely be worth the price I paid. I would like to give a huge compliment to the staff because they all were so sweet and helped me face my fears of going down the water slides! It was a great day all in all, and I definitely should have used more sunscreen!

Very nice

Very nice property. Seaweed on the beach but they were slowly working to clean it up. Wish they had a machine to do it faster and more effectively before people are up using the beach. Pool is beautiful. I didn't see a hot tub. Food and drinks were good but pricey as expected.

It was a wonderful day . people were very nice. I would go there again.

This was such a great spot. Resort pass was great to go through. When we got to the resort they already had our cabana set up and were awaiting our arrival. The spot is perfect and beautiful. The wait staff was amazing and so friendly. I don’t understand any of the negative reviews. The hotel is beautiful the beach is great and the food was delicious. And don’t get me started on their Bahama mammas! So good. 10/10 would recommend and would do this again. Definitely buy the cabana package so worth it!!

We were there right before the CV travel restrictions were put in place, so this likely had to with the more low key vibe at the pool, but I actually enjoyed that so much. The music was relaxing (compared to neighboring hotels) and it was not overcrowded. Food was also great and so were the drinks. Would definitely visit again, but post-corona virus - everyone please stay home!

The place was clean, service was great. Having a reserved cabana was well worth the cost.

This is the perfect place to enjoy a nice vacation in Cleatwater. Loved everything about it. Location is amazing and the pool on the 8th floor looking over the ocean is spectacular.

My wife and I spent the day at the resort and it was very nice. Staff was very friendly, food was good, and easy access to the beach.

Beautiful resort with amazing staff whom go out of their way to make sure you are enjoying yourself and are pleased with the service. Towel service was great and we had a nice relaxing time at the adult only pool. We were planning on drinking by the pool all day, however had to limit ourselves based on how expensive the bar drinks were. Service was great however!

It was good. Cool environment, good drinks and nice bartender. On the expensive side, fairly cost prohibitive.

My husband and I had a great day at the resort! Staff was attentive and made you feel like a regular resort guest. Food and drinks were excellent! Hope to do it again, hopefully a spa day pass

We had the best time at the pool! Easy checkin, great drinks and service by the pool. Will definitely come back again.

Relaxing time great for my birthday daycation!!

Our day at the Hyatt Coconut Point was amazing! The pools were very clean, the grounds are beautiful, the food was wonderful and the staff was very helpful and accommodating. We spent about 5 hours there. We swam, used the water slides, lazy river and ate lunch. Oh, and the drinks were awesome! It was the perfect ending to our vacation!

3 adults and 2 children had a wonderful time!

Lovely hotel. My 2 year old son loved the kids play area by the pool. The temperature of the water in the pool was also perfect. Only complaint is that the waiter did not apply 10% off to my food.

It was overcast and light rain on and off so the resort didn’t keep the poolside food/beverage options open. I had to call and request towels be restocked as they were totally out. If weather was going to keep them from offering the full experience that the resort pass says it includes… They should not have had the pool open and should not have been excepting the pass that day. Otherwise it was a nice environment and I would return. My kids still had fun.

Staying at a friend’s and had expected to sit by her community pool but it wasn’t available for use. Booked a last minute Resort Pass and headed to the hotel. Easy valet parking. Easy check in at the lobby reception. However, reception told me he was calling the pool to let them know I’d be up. I checked in with the bar tender and he had never heard of the program and no idea how to discount food and beverage, but in the end it worked out. Plenty of loungers to choose from, they were oversized and fairly comfortable even if the cushions were worn. They’re also very low to the ground if that’s a problem for you. The pool is saltwater and the temp was perfect. Food, beverages and service were on point.

It was an amazing resort! So easy to use pass and we were treated like royalty! Will come back!

Beaches closing, and I remembered a friend telling me about Resort Pass! We were able to enjoy the rest of out amended vacation.

Very easy check in process! Food was tasty & the resort was very relaxing !

Plan to come again, we had such a great day!

The workout facility was top notch, the spa very clean and had all the needed toiletries, and the pool area with Cabana fun and relaxing.

great amenities, food&drink, scenery

My son and I were sequestered for 5 days and needed respite. All major theme parks were closed so we appreciated a retreat with space for social distancing. It is great for the under 8 crowd with a small beach and waterslide. The lazy river was full of leaves but of a decent length and well shaded. The Flowrider was offered for $30/hour but we declined. We dined on nachos but from a health inspector point of view the chicken was improperly cooled and then improperly reheated and it was in large chunks. We just ate the chips. The drinks are served in 12oz cups full of ice and light on alcohol with a full size price tag. The highlight was free bike rental to ride on the nature trail. No bikes are allowed on the golf course but a golf cart impeded our progress along the trail. The property is old southern hospitality complete with rocking chairs and Spanish Moss. If you seek glitz and glamour, this is not your scene.

The hotel is nice and clean. The employee in charge of the cabanas made sure we got cushions for the sun beds. The beach wAs quiet and clean. Highly recommended.

AZ grand is amazing, but we were staying with family at their home but we couldn’t miss spending a day at Oasis Water Park. So grateful for resort pass

Beautiful hotel with awesome amenities!! Friendly staff. My kids actually thanked me for the family fun day!!

Read the reviews and took a chance. Not worth it! Arrived, no one showed us to a cabana, so after 15 mins, we chose one for ourselves. Had to request the complimentary bucket of beer and 4 waters 3x, and it still took 1.5 hours to come out. There seemed to only be 3 workers present, and it appeared as though they were catering to needs of a wealthy few, rather than any day-pass customers. Beach was ok, but not particularly beautiful or anything, just average. With all the delay, quality of the amenities, and lackluster location, I’d say to save your $, and check out some place near South Pointe Park instead!

Great time for the whole family. Even during crazy times, coronavirus, staff was great. Be back soon

Royal Palms check in at front desk was very easy, staff is always top notch, pool waiter and manager were excellent. They went above and beyond to accommodate every customer, quickly, kindly, and efficiently. They were extremely welcoming and did a wonderful job throughout the day. Would not hesitate to visit again.

This hotel is beautiful but extremely run down. Rented a cabana and the pools were dirty as well as the cabanas, filled with leaves and debris. Had an unpleasant interaction with one of the staff members as he accused me of not paying for the cabana. Food was amazing, came out fast and everything was super fresh. Loved all the dishes listed on the menu, every dish was fresh and very creative. Overall my experience was disappointing, I had high hopes for this hotel given the fact that its the Four Seasons, but the cleanliness of the area was not the best and the employees were okay, feeling very disrespected about being told to "leave my cabana because it's for paying guest"

Best day of food ,fun and relaxation

Food , services and amenities were great. Perfect day to unwind and have fun!

The hotel was amazing, in regards to the POOL and the other activities like the kayaking and the bike rentals it was awesome. will definitely do it again.

I went with my family we paid separately guy at the front desk was super nice even though he had just got off the phone with a rude obnoxious customer. The pool was fantastic along with the food! We had a blast and will def be coming back

My sister is the local who told me about this. I enjoyed the pool and amenities with my family. The beach water too cold to go in. The food we ordered was delicious, drinks were good but a little watered down. There were a few outdoor games on patio people could enjoy. It offered more amenities than expected. Would look into actually booking hotel in future now that I know what’s available there.

I sent back my burger twice and still was raw. I couldn't have lunch with my husband because my meal had to go back and when it came back not cooked again I decided not to eat anything. I was very disappointed and would never yfp back

Super easy to book!

Our day at the Confidante was an amazing time. It was the perfect mix of relaxing and fun. We started off at the beach and were helped by Chris. He was so nice and came around a few times to make sure we were all good. The food and drink service was great and fast. We went over to the pool afterwards also and it was equally as nice, and a little more lively. Would recommend this hotel 10/10 and we will be looking into staying at this hotel over our usual on our next Miami trip.

What a perfect day with our family. The wait staff was very attentive and the Omni resort is very nice. Thank you!

It was the perfect place to finish a party weekend, the sauna and the steam room are great with plenty of towels and amenities.

I purchased two separate day passes with a cabana for my mom, dad and my nephews for Christmas to use on their spring break trip from Alaska. All 4 were thrilled with the facility and the staff. They enjoyed the break from the beaches and liked the fact they had a central point to meet up at with the cabana so they could each do their own thing. Also, the daybed assigned you them had a perfect view of the beach and the lagoon. Will definitely be doing this again!

Other than the pool being super crowded with spring breakers drinking and getting highlights and not enough chairs the property was fine and the spa was great in regards to lockers and shower facilities. Had the beach not been closed due to the corona virus our pool experience would probably have been better.

I stopped at Hilton Head for the day and wanted to enjoy the beach and some pool time. Found this deal and thought it would be a good idea. Unfortunately, this resort does not have any locker space or changing room for day pass guests. I changed in a dingy bathroom. There was supposed to be pool side food/drink service advertised, but it was apparently off season and the pool bar was closed. Lastly, there was no wifi access for day pass guests. You had to walk to the lobby or the dining area to get really slow internet access. There is also no business center for you to quietly get some work done if needed. Beach lounge chairs and bikes are for rental and not included in the day pass. The resort is overall nice looking but for a day pass, not sure if it was worth it.

My husband and I went for a staycation for his birthday. We had an awesome time and the facilities were beautiful.

This resort is perfect for kids and adults alike. Right on the beach, but also plenty of pool space, so best of both worlds. The food and drinks were good and reasonably priced. We had a cabana on the family pool side right next to the walk-in pool which was great for our 3yo. Plenty of shade to protect from the sun. Our 4 month-old slept on the couch. Everything went very smoothly with resortpass, we will definitely use again.

Great, friendly service

I am a Resort Pass fan! My goal of doing a daycation is to relax and shut the outside world out even for just a few hours. And my goal was achieved here. Thank you for a wonderful day!

We paid for the day beds meanwhile everyone there was using them for free... we got there around 2 pm and the bar closed at 2:30 .. no access to purchase food other than to go back downstairs and options were limited as everything was closed.... staff were nice ... but overall not what we expected for what we paid for

Excellent day + service! We’ll be back!

Margaritaville was almost perfect! Our attendant was Noah and was so attentive. The food and service was spot on. The only thing that would make the day pass experience perfect would be changing rooms. There was only 2 restrooms by the pool. There were clean bathrooms by the activities room but didn’t discover them until we were leaving.

great use of our time with resort pass

We stayed amid this coronavirus weekend. Even with all the craziness in the world, we seemed to forget all our worries for the day and enjoy the resort. The facilities were clean. The staff was very friendly and helpful. As soon as we walked in we were flagged for not having wristbands to the resort. As I tried to explain to the associate we had day passes he seemed quite confused. I’m sure it’s common for people to try to sneak onto the premises. That was my only negative moment. Once we checked into the activities area, they were very helpful and friendly. We got our wristbands and our key card & we were able to use all the amenities without any problems. The beach closed up early due to “mandatory evacuations” but we were still able to enjoy the beach earlier that day & the chairs. They Gave us plenty of towels which was great! I would recommend you get there early since the pool chairs do fill up quickly. This is a great resort for all ages. Very clean & lots of activity

Very nice...Pool was spacious and warm...perfect for what we needed. Food options were plentiful and not very pricey...Would do it again in future as it is a great chance to enjoy a great resort without the overnight stay

Good pool plus beach included in one pass. The pools were nice but kind of far from the beach. Unfortunately the Family pool was in the shade all morning while the Adult pool had sun, so our family split up between the 2 pools. Great beach with chairs and water toys to rent. Beware of very overpriced beach restaurant and tiki bar.

Heated Pool on the beach, beautiful view, hot tub included, friendly staff and beach side pool. Worth enjoying the day here!

It was a perfect day to spend while waiting between cruise ship and airport. The attendants on the beach were great and the lunch was yummy.

My favorite part was the staff. They were quick to bring chairs, umbrellas and towels as soon as I asked. There was a young gentleman named Ralph that took care of my girlfriend and I from when we walked in until we walked out. So much that we decided to stay the night and as soon as he came back in the morning, was just as attentive. The staff is amazing.

One of our party couldn’t attend due to a flight change (during these crazy times) and we got a full refund for that person AFTER we arrived. It just took a short email that was responded to and processed immediately. What great service! Also, beautiful hotel!

Came to the Ritz-Carlton because it was one of the only pools in the area that offered a day pass. I went there while waiting to take a flight that evening. Everyone was super welcoming even though I wasn't staying there. Service was impeccable. The poolside menu was amazing and I definitely recommend the seasonal bowl. Ryan assisted me with my stay and was very attentive. Facilities were super clean and so glad they had communal spf 50 and aloe vera gel as the sun had been very strong to me that weekend. Would definitely come back if I was in the area. Some comments, lots of kids, so be aware of that and service is available from 11-5. You have access to the pool from 8-6, but I want to say the guy that sets up the chairs wasn't there until closer to 9.

Had a very late flight, was looking for a place to pass the time. This hotel did not disappoint. Friendly staff, good food, great pool.

I booked this hotel last minute for a quick getaway on my boyfriends birthday and we had a great time. The pool was very relaxing and the food was amazing!

The Bonaventure Resort and Spa has so much potential, but it needs a lot of work in facilities maintenance, staff and service. Only Fran of the Cabana Bar was outstanding. Good place to spend the day, but we will definitely be looking for alternatives.

The pool area was great. Perfect for a family with young children. The service was a little slow, but I believe there was something going on that specific day that caused it.

A great way to enjoy your day off...certainly a fun and relaxing day! My husband and i will do it again soon:)

Everything was excellent! Easy check in. Clean facilities. Lovely & hospitiable personnel . Beautiful grounds. Great amenities.

Everything was excellent! Easy check in. Clean facilities. Lovely & hospitiable personnel . Beautiful grounds. Great amenities.

My wife and I were staying at the hotel and went ahead and rented a cabana with 6 included passes in order to facilitate a birthday party for our daughter and her friends. The party went off without a hitch and the resort staff were extremely helpful in getting everything setup and making sure we had what we needed. I would definitely use this service again in the future.

I bought the pass to kill a few hours before my flight. Great sun, colorful fun location and only a 10 min ride to the airport. It is a motel so its not as glamorous as some other cabana's I have booked on resortpass. No water, no gym, but if you are looking for a pool and hang out, its a good option. I would do this again if I was in Palm Springs. They also have some games like corn hole and jenga that other large groups were playing when they needed to get out of the sun.

My experience was terrible, a visitor stole my wallet with all my credit cards and driver Lic, and I had a very bad time, and the hotel staff was not helping, the act like ohhhh well tell me what happen!!!! plus by "mistake" they charge me twice the deposit, now I need to wait 2 or 3 busines day for my money back, really??? so, I want my resortpass money back too. Thanks.

I have only positive comments about the Grand Hyatt Kauai and Resort Pass. Our check in was easy and we felt welcomed as if we were hotel guests. My son who is 3, and unfortunately he wasn’t tall enough for the water slide, but in lieu they gave him a free ice cream. The pools and margaritas were phenomenal. I would highly recommend this resort for all around relaxation, spectacular scenery and yummy food! We spent the entire day here and wanted more time!