Reviews

I am getting married on May 26, 2019. My sister introduced me to this site and immediately couldnt wait to go enjoy a piece of heaven before our wedding weekend. The staff were superb. Although it was packed and lounge chairs were scarse, the waitstaff did what they could to keep up comfortable.

I have already shared resort pass with three friends! This website is great for both locals and vacationers. I’m a local and wanted beach/pool day access for my family and visitors. My options were great and I selected a beach club/hotel that was as advertised. We had a great day at the beach thanks to resortpass.com!!! Thank you - I will be using this site again.

Fun little spot. Lazy river beat part. Big drop slides too intense for my kids 10 and 7. Wished there was a bit more to do but still had fun. Clean and well taken care of.

From arrival to departure we were treated like royalty! Perfect afternoon spent by the pool while waiting for our room to be ready at the Biltmore Waldorf Astoria. We will be back! ( Beware drinks get a little pricey we spent 200 in an hr!)

Great place just not so awesome staff, needs training in customer satisfaction.

Checking in was so easy. Just had to read the confirmation number! Loved it!!

Good service. Amazing view and pools. Pool was warm which was good for a windy day.

Spent a day here. In sum: easy check in, plenty of pool space and chairs, free mini golf, good but pricey poolside food and drink service. The lazy river was the best part, and it is SLOW. The sports pool is a little quiter than the main and there are chairs away from the pools for more privacy. Would go again!

Great experience for my 10 years old daughter and her 4 girlfriends! She celebrated her birthday and their spring break as well. We stayed both the pool and went to the beach too. Perfect day for all of us! Resort pass is amazing! We’ll try other resort soon!

The place is amazing me and the family had a blast the pool is huge they have a section for children cant wait to go again

Beautiful hotel and pool. Super friendly staff. Easy check-in and free valet parking! Would definitely come back!

Hotel was nice but could be upgraded and cleaned up a little bit. There was food from the drinks around the pool area which made it feel a little dirty. But for the price, location and the private beach its definitely worth taking a visit to. They also have a private changing room with a full bath and lockers.

My sister and 16 yr old niece came down for vacation. We decided to go to margaritaville for a day pass with my husband and 8 and 10 year olds. It was amazing!!!!! Service good. Friendly staff. Yummy sandwiches. The guy at the help desk for the flo rider super nice and the flo rider attendant was AWESOME!! He was so much fun and smiling and encouraging the kids the whole time. Pool was fun and we played football etc most of the day in the pool Family had a great time

We had a great experience with the day passes we booked for the Hyatt Coconut Point pool area! The website was straight-forward and user-friendly. The hotel couldn't have been any more accomodating, especially when they allowed us to change our reservation days due to stormy weather (lightning) during the day we had originally booked. The pools were great as expected, as were the water slides and lazy river! Plenty of families with kids of all ages in the pool area, so there were definltely no worries about kids getting too "energetic." The price was a bit high, which is the only reason for the 4 stars instead of 5. We look forward to the next visit!

We got off a cruise ship at Port Miami and we had 12 hours to kill until our transatlantic flight. We chose the Kimpton Epic as we wanted a change from SoBe and it looked like a good deal at $75 per person for a resort day pass. Reception staff were lovely and the hotel lobby was luxurious. Juan, the pool manager was friendly and got us set up with loungers, towels and an umbrella for some shade. Bar service/food hadn't yet begun (we were really early), but menus were brought over when the kitchen opened. It was lovely and peaceful until midday, when a DJ started and the hoards descended. The music was overpowering and repetitive, it wasn't the chilled out afternoon I'd hoped for. I had also (wrongly) assumed that we would be able to grab a quick shower after sunbathing all day and before boarding an overnight flight, but I was rudely informed that I would only be eligible to use these facilities if I purchased a spa treatment and that wouldn;t be possible because "it's the weekend and we're really busy". So was it worth $75 per person plus tax for two lounge chairs, an umbrella and access to the pool. No! You live and learn.

Great for kids and adults! Staff was attentive and friendly !

Great service and excellent set-up.

Fun day! Lots of different areas and activities to enjoy. Staff was so helpful. The kids really had a great time!

Margaritaville Hollywood is a great place to spend post cruise and before a late evening flight. It would be better if there's a place for showering because I was sweating by the pool and had sun tan lotion on.... wish I had a place to shower and clean up before heading to the airport.

Just the right amount of waterslides, lazy river, and swim. Staff was very nice, not overly crowded. Overall experience was great!

This pool is beautiful as well as the landscape surrounding it. Place gets packed on the weekends so be prepared to have to wait on chairs or go during the week. Only one pool server on so she was a little hard to wave down but once we ordered our first round she would circle back to us regularly

It was Great! I went two days in a row, first by myself and the next day with girlfriends , we loved it! No complaints, from the Concierge to the towel service everyone was kind and helpful. During the busy season I would encourage pass users to come as soon as the pool opens to have a choice of pool chairs. I've booked my next day to take my Mom, she's so excited!

My husband and I decided to get away for a little mental health day. Pala was about an hour drive and offered cooler temps then heading out to Palm Springs. Attentive pool servers and the loungers in the shallow water were great for getting sun and staying cool.

We have booked resort pass in the past, but Sandpiper Bay is by far our favorite. The food, drinks, entertainment was absolutely amazing. This is the only all inclusive resort in the US and the staff is friendly and extremely helpful. Can’t wait to go back.

You get what you pay for, it’s not* a gorgeous 5 star resort obviously. It is ok for the beach access and pool area. Pool is heated. Get 20% off food/drinks at their pool area bar which is already high priced. They provide beach chairs (if you’re lucky to get there early and take one) (they should give these chairs a clean soon). They provide beach towels (worn down & some torn). But for the price, at least you can be there all day and have the option of beach/pool.

Very friendly and helpful staff, cabana was prepared nicely, food and snacks were adequate, fruit and poolside food was very fresh and tasty. Very nice experience. Will use again.

The Betsy hotel is a beautiful hotel. The rooftop pool was very nice and very peaceful. The service was a little slow but the food was great. The Betsy pool is secluded and very quiet. It was a great day spent here.

I booked a day pass for my birthday on Resortpass.com. Everything was absolutely amazing just like the internet described. From the staff, service and the food! The pool was not over crowded and the guest was so friendly!! Let’s not forget the hotel was super clean and the views was amazing!!! I will definitely be booking again

What a great place to spend the day!

This was the first time using Resort Pass and I will be using it again. An amazing way to visit hotels and enjoy a day at the pool.

Great time! Pools were fun, food was good, chairs were plentiful! Kids has a blast on the lazy river, splash pad, kids pool, and wave pool! Slides looked fun but you had to be 48 inches and my kids are 2 and 5 years old. Worth the money, we would go again.

They have separate pools for kids and adults so the family pool was amazing! Lots of friends to play with and other parents to chat with! Fun slide, towels provided, and lounge chairs with umbrellas! We stayed all day and had a blast!

Great opportunity to enjoy the beautiful neighboring facility while staying at our condo. Thank you Resort Pass for making it so easy!

Check in was WAY quicker than expected because the woman who initially checked me in, didn’t bother to give me 1) card to access the pool or2) the correct cabana/area that was designated for me and my guests. She simply checked me in and said “go to whatever is available “. This caused a bit of confusion with the staff but after 30 minutes, was resolved and EVERYTHING after that was smooth sailing. The customer service was SUPERB! The staff was very attentive and friendly. Will definitely go back

Such an easy, great experience! Love this pool

I got a day pass to use the pool at Margaritaville in Hollywood Florida and it was great!! I’ll do it again the next time I’m in the area!!

We had a great time pools were very cold. The resort is beautiful and relaxing.I would definitely return on my next trip. Darlene

The 21+ pool is the way to go at this resort! It was nice not having to dodge kids and their exuberance. There wasn't enough pool tubes so I would suggest bringing your own. I am going to do that next time. The drinks were good but expect to pay 10 dollars for the least expensive ones. I also ate the carne asada fries and I really liked them. I even took home my leftovers and ate it the next day. I think the servers came around at a good pace. Get there early to get a chair around the pool. I really enjoyed my day!

As my daughter exclaimed, "I feel like royalty!" After Ashley thoroughly set us up with pool towels and towel-covered lounge chairs, we settled into a comfortable cabana with privacy curtains, a sofa, and a small table for our food and beverage orders. Alanna, our server, greeted us a couple of minutes before the 11 a.m. start, taking our drink and food order. We had just driven nearly two hours from the Keys without breakfast, so we were ready to indulge! The pillows on both the sofa and lounge chairs made relaxing even more comfortable. The yellow rocking chair just outside the cabana was a nice touch and added extra seating. The food was plentiful and delicious, our favorite being the avocado toast. The children ordered smoothies. Alanna recommended the guava mimosa, and I loved its unique flavor. When we ready to visit the beach, we were offered lounge chairs covered in towels, which they set up for us. We wish we had stepped onto the beach sooner for a longer experience there. However, the pool was also incredibly refreshing and relaxing. The Surfcomber is great for adults and children alike, and there were plenty of both. There was a mirror in our cabana, so we were able to freshen up between the pool, beach, and napping and also when we were ready to head out for the day. The staff was very courteous and attentive. There were restrooms at the pool area, which was very convenient. While renting a cabana is definitely a splurge for us, the royal treatment was worth it!

Booking was a success! Easy to book, I even had to reschedule due to weather and the process was not a hassle. I brought a girl friend and we were both very happy with the turnout.

Care about of the accent. Every one should understand the staff.

Our family did a day pass and it was very enjoyable. The staff was very helpful and the resort and pool area is very clean. Definitely will do this again.

Nice staff at reception and valet attendant. Food and drinks are very pricey. The chicken sandwiches that we ordered were $17 apiece but were very large and delicious. Drink prices were about the same as the sandwich. Overall, this place is a clean and classy hotel in downtown Miami with a Starbucks within walking distance.

We had a wonderful booking experience with Resortpass and a great day in a lower cabana at Trump Sunny Isles. The fridge stocked with bottled water and the afternoon fruit tray along with beach chairs and umbrellas were nice amenities. Highly recommended!

Everything was nice and relaxing! Bar service was great and the scenery made it really easy to relax in!

Wonderful way to spend the last day on Kauai. With early checkout at my house rental and late flight back to the east coast it was a low key last day on the island with a wonderful shower before heading to the airport.

We had a great day at Margaritaville. The pool was awesome and our service at the family pool was spectacular! We moved over to the adults pool near the bar later in the day and service was non-existent. We were ignored at the bar, and nobody came to us at our chairs by the pool. This wasn't the best way to end our day there.

This was the best experience ever!! So good I’m actually bringing the family this week!

My family of five stayed at Margaritaville Hollywood for a day of using their amenities. The weather was perfect, the staff was accommodating, and the facilities were beautiful. Upon arrival there were not enough chairs for use and a staff member physically went and got us two chairs to use for the day. The service was a little slow, but it’s only because they were so busy. Check in and out was smooth and quick. The kids must have used their water slide 100 times and to end the day we used their hot tub! We all can not wait to go again for another day trip. Thank you resort pass!

Such a beautiful venue. The pools were amazing and the kids loved the slides. Staff was super nice and helpful. We will definitely be back!

This was my first visit to this hotel using a day pass. Part of the hotel/outdoor area was being renovated so day pass users plus hotel guests had to utilize one pool and one hot tub. So it was cramped. The staff was attentive and professional. The food was good. Very relaxing.

We had a great time. The variety of slides were fun for both the kids, the water was warm and food and drinks were delicious. I wish they had a changing room more locker room style.

No issues at all and everything was exactly as expected. Will return soon hopefully!

Easy check-in. Quiet until it wasn't. A lot of teenagers snuck into the pool area that didn't belong. The service was slow but okay. The food was good and the drinks were good.

I reserved a deluxe cabana for my six year old niece and I during her spring break. Check-in went smoothly. The cabana was spacious, equipped with a ceiling fan, offered both sun and shade, and had storage and a beverage-stocked mini-fridge. For that alone, it’s worth the price for what was otherwise a pretty crowded pool. On the negative side, we were at the cabana for only 4 hours and our waitress only came by twice - once to greet us, and once (90 minutes later) to take our order... which took another 90 minutes before we found it sitting untouched in the hot sun in the empty cabana next to ours. Annoying, but management was very apologetic and offered to “rush” a fresh order out - to which we declined. Slow service was definitely a bummer. Unsupervised kids get a little wild on the water slide, smaller children beware.

Best day of our vacation yet!

I would never purchase this pass again or recommend it to a friend. It is a total rip off. $50 for the day and $27 to park. It gets you access to their locker room, gym, and 2 small outdoor pools. The pools crowd up quickly and have screaming kids everywhere. If you have kids, might be a great option! If you don't, don't waste your time. Beach equipment is not included, but is available for rental. It was $25 for an umbrella. $20 for a chair. Give me a break. The only positive was the rather empty beach to the left and right of the hotel beach area. The hotel is cool on the outside but basic and smells like stale air on the inside. Definitely not worth the money.

We had the most amazing day! The check in was easy and welcoming. The bar staff was so friendly and accommodating. I can’t wait to go back!

i think it was NOT worth it. And i have used them before for the Omni and had a good experience there. Pool was dirty Bartender Amy was rude, and literally looked and felt like she had a hang over and was miserable to be there and didnt make my pina colada good i had to complain the manager Abril who was really nice and personally made me another pina colada that was really good. And to be honest we ate the WORST PIZZA EVER. We had three 13 year old with us and they even said the same thing! According to my husband mens Bathrooms were dirty and full of pee. And the adult pools bar was closed so we didnt even go to that pool because it was quite a walk. We had a disappointing daycation. Only good thing about this was the slide.

My sister and I recently spent the day poolside & we had a wonderful time. Beautiful hotel, the staff was great, our lunch was fantastic, and the views were awesome. Only downfall was that the big pool was freezing, like ice cubes, take your breath away and you're in shock.. The small pool was comfortable but packed, especially with kids... Great time overall.

Always a great time at the Newport. Pool was warm and good and drinks were great. My daughter has a great time

Hotel was awesome... only reason for 4 stars instead of 5 was due to construction noise. Nice view of Marina, Clean pool, relaxing Whirlpool and lots of food to walk too etc. Great fitness center as well and ALL the staff hat GREAT Customer Service.

A great alternative to the hustle and bustle of the beach. The 7th floor pool with daybeds is a MUST. Bartender was very nice and food service was a plus. Would definitely come back here!

We love it here! Poolside at Harrah's is or perfect weekend escape if even for one day. Having the Resort Pass option works out if you don't want a room for the night. The service was friendly and not pushy. The pool area is clean and well kept. Feels like paradise!

It was so easy to book a day pass for Margaritaville through reaortpass. We rented a cabana for 6 - service was great, food poolside was surprisingly delicious and the pools were lots of fun. . We were able to visit the beach and come back to enjoy cover from the sun in the cabana. We would highly recommend this service and the experience.

Very happy with resort pass :)

This resortpass deal is amazing! Totally recommend doing the cabana for 4 people for the low price they have it in. Staff was very courteous, discounted valet, and the pass includes 2 free drinks and we scored some free chips and guacamole! The food is delicious as well! Definitely going back for another resortpass offer!

We had a great day. The food and drinks were excellent. I was surprised that there wasn't a hot tub. I hadn't considered that a possibility.

Hotel was beautiful with great views, adults pool only was the highlight. Definitely recommend

The spa was great. Very relaxing amenities abound. Unfortunately we hit a snag when we arrived and were told the resort had cancelled half of the classes for the day. What we found out is classes can get cancelled if nobody is on the sign up sheet so if you're interested in classes make sure to call a day or two ahead to let them know. After the visit I called Jennifer with Resortpass to let her know about the blind spot. She handled it like a pro as did Monarch Beach Resort. 5 star service from both parties. We will be back.

I took my kids to the Hyatt pool for the day during their Spring break. It was a great get away and felt like they had a mini vacation. The resort pass was easy to use and the Hyatt amenities were awesome. We would definitely do it again!

We had so much fun. Resort is clean and staff is so friendly. Amazing view of Austin.

My daughter and I arrived on an early AM flight in Tampa .... and stopped at the Hyatt Grand Cypress for a day of sun & fun before our visit to Granny & Grandpa's place. Our family stayed here a couple years ago and my kids loved the pool so much! Getting a day resort pass is a mini vacation when not staying at a resort. My daughter made a friend in the pool and the day could not have been more than a mini-vacation. Thank you and look forward to doing this again.

Nice pool area, good location at the beach. However, all pool chairs and hammocks were taken when we arrived. Same with beach umbrellas. Beach guys were working hard to spot vacated umbrellas and give them to those people that were waiting for them.

I was in Houston with my daughter for a short time. Coming from MN (where it was snowing) I wanted to get outside by a pool and enjoy the sun. We were able to buy the resort pass for a day which worked out great. We had access to their amazing fitness room and got a great workout before sunning by the pool and enjoying great lunch and drink service. The lazy river is a blast, everyone there seems to be enjoying themselves. I will definitely consider this again when visiting Houston, worth every penny.

Complimentary free parking was listed as part of the resort pass but if we hadn’t produced restaurant receipts , they wouldn’t have honored it.

We enjoyed our day, we had a wonderful experience and the service was great.

We got a cabana by the pool and day passes to use for the day. The pool is on the 8th floor so beautiful view. The pool bar made great cocktails and the food was delicious and reasonably priced. My only complaint is that there is no where to shower. The cabana has a bathroom but no shower. Great experience. Would def go back.

I got a resort pass for my wife's birthday, and boy were we disappointed. From the moment we arrived, to the moment we left, the service was mediocre at best. When I pulled up to the valet, the valet employee did not approach us, I had to walk up to the hotel front doors and ask if the ramp had valet. When we checked in, the front desk was busy so we were taken care of by the concierge who was nice, but forgot to give us the wifi password. A little later, I had a question regarding resort pass members, and wanted to see if we were given a room number so that we can charge things on a specific tab while we were there. I know other resorts offer that, but the front desk lady had absolutely no clue what I was talking about. The restaurant by the hotel pool was very overpriced, and the food was cheap/underwhelming. $70 for a cold turkey wrap, a chicken salad and hummus with pita chips. The pool was much smaller than advertised and not as pretty as the pictures. There was only 1 server for the pool and the beach, so our drink orders took about 20-30min. At the beach the umbrellas were extra, while other resorts offer them with the beach chairs. The waitress at the restaurant was probably the best thing about our stay there. We will definitely not be going back there again.

I brought my 2nd grader here for the day - we couldn’t commit to a night’s stay BUT having the resort pass to enjoy the facilities in this beautiful hotel was amazing! She had the time of her life. A day to remember. I myself will be back to use the adult areas (spa, jacuzzi, bar!) with the man. Definitely coming back!!

We had so much fun. Resort pass was wonderful . We had to cancel our original reservation due to rain and it was so easy to cancel and book the next day. I only wish that more hotels in our area offered resort passes . Great website and so easy to book your day!

This was the 1st time that I used the Resort Day Pass program and it worked great. I found the site to be very user friendly and after I booked it they sent me an email with all the info I would need for day of arrival. Regarding Margaritaville, it was a great experience as well. I had read some prior criticisms but I think they worked out all the kinks. They were very accommodating and the location is a great place to spend the day. I will definitely go back and spend the day. A good value for what you are spending. You will not be disappointed.

We rented a cabana for the day, and it was perfect. Beautiful resort, lovely pool, great staff, overall a wonderful experience at a very reasonably price.

easy, convenient nice poolside day

Awesome time, will do it again.

Friends and I have always been curious about Harrah’s pool club so it seemed like my birthday was the best day to try it. The cabana was well worth it. Our server was attentive and the cabana came with plenty of space.

The Tower Pools are great for young children- they're shallow and the slides are fun. The water was too warm, not at all refreshing on the day we visited in April. Cabana service was great, but overall, the cost wasn't worth the experience.

Great resort!

Our cabanas at the Omni Scottsdale Resort & Spa provided the ideal setting to avoid the Sunday Scaries before our flights home after a lovely weekend. The service was top-notch, and the setting couldn't have been more peaceful and beautiful.

Cabana was safe, secure and comfortable. Service was excellent. A few puddles in the area but not sure if that could ever be avoided. One surprise was the presence of daring seagulls. They are ruthless at stealing food off of your plates of appetizers and food. Not much that could be done about it unless eat quickly or rent a cabana!

Cabana was safe, secure and comfortable. Service was excellent. A few puddles in the area but not sure if that could ever be avoided. One surprise was the presence of daring seagulls. They are ruthless at stealing food off of your plates of appetizers and food. Not much that could be done about it unless eat quickly or rent a cabana!

The check in process was quick and easy. The adult pool area was quiet and relaxing. The poolside service was phenomenal, they brought me a pitcher of ice cold water, gave me a menu and delivered food and drinks right to my lounge chair! A relaxing day! Just what I needed.

Kids had a blast. Good food.

Crowded pool during spring break but the kids had a great time.

I was a good experience, very familiar and good service

We hired The cabana for the day. Great value for money. Lunch was delicious and both my husband and myself used the spa which was spectacular and they gave us a discount in the spa. I would definitely go back.

We had a wonderful time. We went on a Monday mostly for the pools and it was very quiet and not crowded at all like we expected during spring break. We spent the morning at the quiet side of the pool and then went over to the busier side so we could enjoy the waitress service for lunch. The food and cocktails were good but overpriced (as expected). The grounds of the resort are beautiful and lush. My biggest complaint is that the pool is not heated and it was absolutely freezing! Almost no one went in all day despite the heat. We also enjoyed the put and pitch and hammocks on the beach which were in close proximity to the pool areas. Staff was all friendly, helpful, and welcoming! I would definitely come back.

Beautiful Resort! Great Customer Service and most of all kids had a Blast!

Clean, fun, and no wait!

I’ve used resortpass several Times, but this resort was the best so far. The location, the views, the amenities, the service... everything was perfect. I totally recommend!