Reviews 24 reviews

Seems like many non club members just walk in and use the pool. The door to the beach was wide opened. I wish they would give a magnetic key as a day pass instead of hand bracelet. Pool is good size. Because part of the pool are is on the sand, lots of sand all over. The bar service could be improved.

I’ve never experienced a hotel where everyone has a bad attitude, the guy up front makes you pay $20 dollars to keep a wrist band, or your ID, the guy at the towel service doesn’t want to give you more than one towel, he’s a jerk, and the nachos were gross! I love resortpass but this hotel was the worse, and wouldn’t come back here ever again .

We got to the hotel at 11:00 am and pulled to the entrance. The place was busy and there was no valet on site. We waited until I saw one and asked to valet the car. He told us there was no valet until noon. I said I had paid for a resort pass and he got the manager who told us to park on the street or come back at noon. We had to get out and look for street parking (that took some doing). We went to the front desk and had to wait half an hour tin line to get the bands. Had to ask for the Wi-FI. Got to the pool at 12:30 pm and went to get towels. The pool attendant took a look at my band and handed me a towel. I pointed out that there were three of us. He told me very rudely as if I was lying that they had to come to get their towels. He had a list of the rooms but no list of the day passes. The entire beach access is under construction . Beach chairs were taken by the time we made it to the beach. Pool beverage person never came to ask if we needed anything.. Freezing pool.

Day was fine. Spent at pool but no food or beverage attendants. Had to wait in a long line for mediocre food.

Had an amazing day very peaceful and relaxing. Great location, food and staff. Will definitely be back.

It was a decent pool. Customer service was ok. They weren’t that friendly. No music so it was kinda dry. The pool is a decent size. Love the palm trees around the pool.

The day was great at the hotel, we enjoyed the beach very much, the only thing was the pool that was overcrowded and for the valet parking we had to pay 30 dollars which was too much.

Beach chairs and umbrellas were great. Pool was a bit small and food left much to be desired. Very limited menu and food ordered came in boxes. Service was excellent but unfortunately, I don’t think I would be back.

Our Day pass was better than I imagined. I visited on a Thursday. Everything was clean and well kept, the pool was not packed, the kids had so much fun. There was plenty of chairs and shade. The drinks were tasty. The beach access was easy to get to and the beach was very clean and water was blue and clear. Will definitely visit again! My only complaint is that the bar restaurant stopped serving food at 3:00 p.m. and my little kids were hungry and I was not able to feed them because of this. That was an inconvenience. Waiters should at least announce "last call" for kitchen orders as courtesy.

The hotel is good,the pool looks bigger on picture, it was clean,the food at the pool is really good. The only thing I don't like was ,you don't have any place to change or shower as other day pass they give you a place to change,shower and leave your clothes,the bathroom at the pool was dirty and old.