Grand Hyatt Playa del Carmen

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4.8

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16 reviews

Drink Service
Food Service
Spa
Cabana
Pool
Fitness Center
Beach Access
Stay chic and keep cool at the Grand Hyatt Playa del Carmen Resort, where infinity pools offer spectacular views of the ocean, and overlook the white sand beach of the Caribbean. Dip into one of the pools modeled after the cenotes, found in the Mayan Rivera, and recreate the perfect holistic environment for the wellbeing of mind, body, and spirit at Cenote Spa. Delight your palate with the best Sushi in town and try the iconic mezcal and tequila cocktails from Paseo Bar, enjoy your daycation to the fullest with the delicious Mexican cuisine from La Cocina.
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Due to COVID-19, this hotel is following guidelines from a cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help fine-tune safety protocols and consider various aspects of the entire hotel experience, including:

  • Beach access is currently closed.
  • Social distancing guidance introduced in public areas across the hotel.
  • Prominently placed hand sanitizer stations throughout hotel public areas, bathrooms and entrances.
  • Increased frequency of cleaning and disinfecting of high-touch surfaces and areas.
  • Proper hygiene practices for associates, including frequent handwashing, use of alcohol-based hand sanitizer, reporting any cold- or flu-like symptoms and refraining from coming to work if feeling unwell.
  • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
  • Enhanced food safety and hygiene protocols
  • Wellness and temperature checks, according to local guidance
  • Personal protection equipment, worn in accordance with local guidance

Hours

  • Pool
    • 8:00am - 6:00pm
  • Food Service
    • 11:00am - 6:00pm
  • Drink Service
    • 11:00am - close
  • Spa
    • 8:00am - 8:00pm

How it works

1

Select number of people, an available day in the calendar, and book

2

Receive booking confirmation with details and instructions

3

Bring valid photo ID to hotel and check-in at the Front Desk

4

Enjoy your daycation!

Cancellation Policy

Read our full cancellation policy

Cancel Online

You can cancel your booking online for a full refund back to your original payment method or for ResortPass Credit to use another time. Bookings can be cancelled online up until the following times:

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Spa Passes can be cancelled by 10:00am EST on the day before your booked date.
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Day Passes can be cancelled by 11:59pm EST on the night before your booked date.
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Sunday Bottomless Brunch Passes can be cancelled by 11:59pm EST on the night before your booked date.
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Cabanas can be cancelled by 10:00am EST on the day before your booked date.
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Spa Packages can be cancelled by 10:00am EST on the day before your booked date.

Address

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, Mexico, 77710

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