Grand Hyatt Playa del Carmen

Stay chic and keep cool at the Grand Hyatt Playa del Carmen Resort, where infinity pools offer spectacular views of the ocean, and overlook the white sand beach of the Caribbean. Dip into one of the pools modeled after the cenotes, found in the Mayan Rivera, and recreate the perfect holistic environment for the wellbeing of mind, body, and spirit at Cenote Spa. Delight your palate with the best Sushi in town and try the iconic mezcal and tequila cocktails from Paseo Bar, enjoy your daycation to the fullest with the delicious Mexican cuisine from La Cocina.

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Open for booking!

Due to COVID-19, this hotel is following guidelines from a cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help fine-tune safety protocols and consider various aspects of the entire hotel experience, including:

  • Beach access is currently closed.
  • Social distancing guidance introduced in public areas across the hotel.
  • Prominently placed hand sanitizer stations throughout hotel public areas, bathrooms and entrances.
  • Increased frequency of cleaning and disinfecting of high-touch surfaces and areas.
  • Proper hygiene practices for associates, including frequent handwashing, use of alcohol-based hand sanitizer, reporting any cold- or flu-like symptoms and refraining from coming to work if feeling unwell.
  • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
  • Enhanced food safety and hygiene protocols
  • Wellness and temperature checks, according to local guidance
  • Personal protection equipment, worn in accordance with local guidance

Day Pass includes:

  • Outdoor adults-only pool and children's pool
  • Poolside food and drink service available for purchase
  • Food and beverage credit equal to half of your Day Pass ($30 USD per person)
  • 2 complimentary bottled waters
  • Complimentary wifi
  • Complimentary valet parking
  • 15% discount on spa services

Cabana includes:

  • Day Passes for up to 2 people (all amenities included in the Day Pass)
  • Premium shaded daybed, 2 small tables and 2 lounge chairs
  • $60 USD Food and Beverage credit ($30 USD per person)
  • Bucket with 4 National Beers
  • 2 water bottles


  • Pool 8:00am - 6:00pm
  • Food Service 11:00am - 6:00pm
  • Drink Service 11:00am - close

How it works
1. Select number of people, an available day in the calendar, and book
2. Receive booking confirmation with details and instructions
3. Bring valid photo ID to hotel and check-in at the Front Desk
4. Enjoy your daycation!

Cancellation Policy
To read our full cancellation policy, click here.

Cancel Online
You can cancel your booking online for a full refund back to your original payment method or for ResortPass Credit to use another time. Bookings can be cancelled online up until the following times:

Cabanas can be cancelled by 10:00am EST on the day before your booked date.

Day Passes can be cancelled by 11:59pm EST on the night before your booked date.

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, Mexico, 77710

Need help?
Email us at: [email protected] Call us at: (800) 555-1212

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