Reviews 38 reviews

Its cute place and fun for kids however the service by the pool is not so good.... waiters are never around, takes long time to get anyone’s attention.

I will definitely refer this resort to anyone. The hospitality was great. The staff was very helpful.

The check in process needs work. Upon arrival (9:05am), I was told to check in downstairs at the towel hut. I was unable to gain access, however, because the gate was locked and required a key card. Although I asked for one at the front desk, I was not issued a key card. As a result, I have to climb up and reach over to unlock from the inside. When I checked in at the towel hut, I explained what happened. I also let them know I was going to leave and come back in about an hour and inquired if I would need a key to get in. They told me no key would be needed. However, when I came back, the gate was locked again, which meant I had to walk back to the front desk. I, again, explained what happened and the front desk person ended up escorting me back to the gate and then yelled across the resort to have someone come open the gate. There should be a better way as I am sure the front desk person has better things they could be doing to serve quests.

I was expecting 5 star amenities I bought these passes for my moms 70th birthday and also it took forever to get service as well as the Restaurants on Premises have limited to be polite choices. Shirley at the front desk did go above and beyond for us when I had my sunglasses 🕶 stolen that day ( not from there ) and she went out of her way to help me get something to cover my eyes. It took 2 day to actually get a massage booked And they add the Gratiuities. . It’s insulting it’s a nice place but it was a let down

Our family had so much fun!

Amazing! We had such a good time the first day we went back a second day. Definitely one of the highlights of our vacation!

Clean ...would book again.

We did a daycation and had a wonderful experience. The staff was kind, attentive, and professional. It was a pleasure to see so many smiling faces. Thank you for making a excellent experience for my family.

Came to the Ritz-Carlton because it was one of the only pools in the area that offered a day pass. I went there while waiting to take a flight that evening. Everyone was super welcoming even though I wasn't staying there. Service was impeccable. The poolside menu was amazing and I definitely recommend the seasonal bowl. Ryan assisted me with my stay and was very attentive. Facilities were super clean and so glad they had communal spf 50 and aloe vera gel as the sun had been very strong to me that weekend. Would definitely come back if I was in the area. Some comments, lots of kids, so be aware of that and service is available from 11-5. You have access to the pool from 8-6, but I want to say the guy that sets up the chairs wasn't there until closer to 9.

I purchased a day pass for my family for a Sunday afternoon before heading back home. It was a great way to be outside and have a nice place to hang until our early evening flight home. Great pool, great service, and good food. Would do this again!