Reviews 193 reviews

Loved the pool, ambience, and service!

We booked over the phone (vs online). No one told us about a minimum. All they said was the Kasbah pool was $ 75, there was 1 left for Mon 4/19, we received 6 bottles of water, & a tv. Not 1 mention about a $ 75 min until about 4 pm on Mon 4/19 when our server asked if we knew this.

Booked Resort Pass at the Omni Scottsdale for our anniversary. Wanted to spend a fun, pampered day in the sun. Omni was spectacular. Both the facilities and the people we encountered were beyond wonderful. Enjoyed food and beverages in our cabana, and tried out each pool. A lovely way to spend the day in a beautiful place!

This was a treat yourself moment. The food was very good, pool is very relaxing, fun drink options. I am very glad we got a cabana. We got there at 10:00 because I didn't realize the place to check in was closed, but a chef was walking by and asked if we needed anything and got us all checked in. 10/10 for service. The wait to get food and drinks was a little slow but never obnoxious and it gave us time to relax without our waiter pressing us. Great experience.

We really enjoyed the sun and the getaway without staying at the hotel. There was new staff that day so he was just getting the hang of it but it turned out just fine. I would definitely stay at this place too but we have friends that we visit so we didn't need a room. We wanted slides as my daughter got a little bored but a couple kids came and then she was entertained. Only thing is the cabana was not right in front of the pool so that was annoying with our daughter. If I had younger kids I would not go here. My daughter is 6.

I recently used Resort Pass for a trip to Scottsdale, AZ. The process was quick, simple and had no problems with it whatsoever. I was also given a discounted price for the cabana I purchased through Resort Pass rather than going through the actual hotel! I highly recommend using them for any pool/spa day passes you are trying to get!

ResortPass was super easy to use! Once arriving to the Omni Montelucia we were escorted to our cabana, it's definitely one of my favorite places. Highly recommend!

Very bad service! We were kept waiting most of the day for drink orders and food. Food came out without utensils. Had to wait several minutes for utensils until food got cold. Each drink order placed took 30 min to receive. I even had to wait 30 min at least to get my card back after trying to pay, which made us late for a different reservation we had that we needed to forfeit. And on top of all of it they add the gratuity into the bill so you are tipping 22% regardless to how poor the service was. Not a good experience after paying to reserve a cabana. When the concerns were raised all we got were excuses about them being understaffed.

This is a great opportunity to experience a great resort even if you aren't staying there!

excellent service and great pool!