Reviews 73 reviews

The resort was beautiful! We really enjoyed the pool with the waterfalls and just how warm it was. Definitely recommend.

We had never used Resort Pass before but I often would look up deals and think about it! I finally went for it this last weekend and booked a cabana at the Hyatt Regency Orlando. I wasn’t sure what to expect — and it exceeded my expectations! The cabana was beautiful, clean and spacious, the service was friendly and welcoming and the food was delicious ! Parking in the garage next door was super easy, and for the value, it's an amazing way to spend the day esp as a local! Will definitely come again!

We have done many resort passes and have loved them all this experience was disappointing. Staff seemed confused when we checked in. They did not know where our cabana was. It had not been cleaned. There was no water in the fridge. There were only 2 lounge chairs and a sofa in the cabana. They didn’t know how to get us the food and beverage credit. We felt embarrassed and uncomfortable. The pool itself was really nice and clean. We will not return and will try another property in the future.

The bar and grill had a couple vegan/vegetarian options which was great! The cabana was a relaxing place to hangout when not enjoying the pool and sunshine.

Loved our day at this pool. The service was awesome, the pool heated, and we could have stayed late into the evening. I'll definitely be back!

Rented cabana for special birthday getaway celebration. The entire checkin process was seamless. Cabana was beautiful! We spent the entire day relaxing poolside. Great service, lunch was delicious. & the $25 food voucher made it even better. Nice surprises not mentioned in the descriptiom; 55" flat screen tv, locking cabinet to secure items & ceiling fan! Furnishings were comfy & in great condition. Overall an AMAZING experience! My 1st time using resort pass and Im already searching for my next location!🤗

My fiancé and I had a great day using our resort pass and getting a cabana. It was so relaxing and much needed

The day was wonderful. Palm trees, heated pool and whirlpool, fruity cocktails, waterfalls... it was all perfect. Highly recommend others check this out!

I rented a cabana for the day. I never got a confirmation email - in fact, I got one for someone ELSE who checked into the hotel spa. Directions on how to check in were vague. We got to the spa desk and got our parking covered but no room key like the description said. They brought us to the pool area where we were told "take any cabana" so we did. I knew it came with water and a food voucher so I went to the towel hut. They moved us from the cabana we picked to one by the bar. Fine. I had to ask for my food voucher. I had to ask for the waters. The cabana itself was nice but the zipper didn't zip to close out the sun. The hours on the website stated 10-7, on the confirmation it was 10-6. The restaurant hours were 11-7 but it closed at 5. Everything seemed like an after thought and when I booked I was told "only three cabanas left" but NONE of the other ones had people in them. Disappointed with the organization, for what I paid I should have just done a cheap day pass.

My family and I had a great time at the pool, beautiful experience will definitely go back again.