Reviews 154 reviews

Enjoyed a wonderful relaxing day at the Grand Hyatt resort! Easy check-in and friendly, helpful staff. Our cabana was ready, with clean terry cloth covers on the lounge chairs and a cooler with water and juice. Pools were fantastic - adults and children had a great time. While quite expensive, it was money well spent.

The entire family was grateful to have a day of luxury. The lagoon pool, which is spacious and lined with sand, was relaxing and kids had such fun. The kids went down the slide a few times but it was quite slow. Lazy river and regular pool area was nice as well. Resort luxury at its finest. Four stars instead of five because staff never checked on us in the cabana. Other than that great day.

I have only positive comments about the Grand Hyatt Kauai and Resort Pass. Our check in was easy and we felt welcomed as if we were hotel guests. My son who is 3, and unfortunately he wasn’t tall enough for the water slide, but in lieu they gave him a free ice cream. The pools and margaritas were phenomenal. I would highly recommend this resort for all around relaxation, spectacular scenery and yummy food! We spent the entire day here and wanted more time!

This was our best ever day stay. We came over from our time share two doors down from the Hyatt for the day and had a perfect day alongside the salt lagoon. The chairs were awesome with cushions and a luxurious terry cover. The server was excellent and even our poolside bar meal was really good. The drinks are a bit expensive But altogether we considered the day an excellent. Value.

We bought the basic pass for $75/pp. It seems pricey, but for an all day "excursion" it is comparable to any activity you might pay for, like a sunset/snorkel cruise, or even nice dinner. Check in at the pool desk was easy & they knew who I was when I said "Resort Pass". It was a weekday, non-holiday so there were plenty of chairs w/umbrellas. To buy food/drinks, we just gave our CC to the poolside server, who was super nice & friendly, and gave us an open tab for the day. Don't wait until the LAST minute. I think you can only use ResortPass for up to 24 hours in advance. I tried to use it for the Hilton Waikoloa on the Big Island but waited til the night before. You can book w/that hotel pool directly but it costs more. If I had one request, it would be that ResortPass would include pics of the various loungers, cabanas, etc. w/their approximate locations. If you're going to pay hundreds of dollars for something, it would be nice to SEE what you are paying for, and where.

Fantastic resort and a great place to just unwind.

Enjoyed every minute of our visit. Everyone so friendly & helpful.

Our day at the Grand Hyatt was wonderful. The staff is extremely attentive and the hotel and grounds are amazing! I

This was one of our favorite days spent on Kauai. We rented a poolside cabana for 4 and had an amazing time hopping from pool to pool and just lounging enjoying the food and drink. Some highlights included the view of the ocean, the water slide, and the poolside service. The waiters were really attentive and friendly. We had no problems checking in and we felt welcome just as if we had been staying at the hotel. We also emailed support at resort pass.com to change our reservation date last minute and they were super helpful and responsive.

Very disappointing as we found blood on our towels in the cabana. This resort is very expensive and we paid $200 for the cabana. When we notify the resort staff they didn’t seem to care