Reviews 232 reviews

Small tight quarters but nice daybed. Food was good but ask for burgers well done or your bread will be soggy. Mini fridge was nice but ask for ice, it was not cold. Plenty of towels and good up keep of empty cups and food for the most part. Staff did not mind when we moved a chair into our space , that was nice. Spa people not very nice, they let some people into the restrooms and changing area but not everyone. I had to mention i was pregnant then they let me in like they did to another resortpass guest without a spa pass. I still feel lucky to have resortpass. It gives us the chance to try our new places and repeat our favoriote places.

The pool and hotel are beautiful but the service is absolutely terrible. Definitely not worth $300 for a cabana, just pay for a chair. The cabana was supposed to come with a stocked mini fridge and chips and salsa. This never happened despite asking 5+ times. In the end, they actually charged us $9 for the chips and salsa. Slow drinks and food service, we had to repeatedly ask where our stuff was. Cabanas are completely shaded so we had to use regular lounge chairs anyway to get some sun. We had a blast anyway celebrating a kid free Mother’s Day, but none of that was due to the waitstaff.

I decided to treat my friends to a cabana for Mother’s Day. While the scenery was lovely, not only was the cabana fridge not fully stocked but the service was poor and slow. We had to ask 3 times for the complimentary fruit plate, and twice for the complimentary champagne. When the champagne arrived, we received three small, half filled plastic cups. The cabana next to us got the champagne in a carafe with actual champagne glasses - which was my original expectation for a hotel of this standard. There was no one to pick up trash, we rarely saw our server and had to seek her out if we wanted to order anything. While the staff at the pool was kind she was clearly overwhelmed by an unreasonable guest to staff ratio. It took over 30 minutes from when we ordered our last drink at last call to find out it wasn’t actually available and then we were informed they lost the credit card on file. We spoke to the front desk manager who never apologized or offered to fix our experience. Ridiculous.

Unfortunately our service was awful and the pool menu was very limited. I would not return for a pool pass-not worth the money. The grounds and hotel are beautiful though.

We reserved a daybed and had a great day. The salt water pool was lovely, the jacuzzi was closed though which would have been nice. The package came with a few things like sparkling wine, drinks in the mini fridge, fruit, smoothies etc. the smoothies are those Naked juice bottles. There was a problem with my bill and I had to wait around for around 20 minutes for them to resolve it.

As usual, the pool was clean, beautiful and the service was great.

Would definitive stay again. It is so pretty!

just outstanding location and experience

Had a great time in the cabana. The hotel felt very safe with all of the precautions they were taking during COVID-19. The saltwater pool was refreshing and warm and there were very few guests using the amenities when we went in January 2021. The staff were great and moved a heater over to the cabana for us, and there was an entrance very close to the pool, as long as you parked on the far end of the parking lot.

Beautiful place to spend the day. It wasn't too crowded, so that made it even better. Staff was very nice and drinks were good too.