Reviews 22 reviews

Extremely disappointing. We arrived at the cabana and the two lounge chairs that were included had been taken by other guests. They were using those chairs to sit directly outside our cabana looking into it. The manager said he would get us the daybed to use instead of lounge chairs. He never returned. We couldn't even close the curtains because they were ziptied. Our server never arrived and we didn't have drink menus so I walked to the bar and asked for a drink menu. The bar didn't have a drink menu. I was told the server would bring a drink menu over. She never brought a drink menu over. 45 minutes from our arrival, the server showed up and told us there isn't a drink menu at all and theres two beers on tap and they can make lava flows or pina coladas. We had the cabana until 5 PM but the server brought us our bill at 2 PM without asking. Unsupervised kids were jumping and splashing us in the face when we tried to use the pool. No employees tried to make things better.

We live on Oahu and had family visiting. Decided to try the service and enjoy a day in Waikiki with the grandparents since they were staying at our house. Parking - $12 for 9 hours in Waikiki. Very good deal. Can leave your car there and walk around a bit, go to the beach, etc. Check-in- Easy. We were provided the wristbands, hotel info, etc. Took maybe 5 minutes. Cabana - exactly as expected. Plenty of room. This is the "Embassy Cabana", the largest one on the deck and it's in the corner on the opposite side of the bathrooms, bar, showers, etc. Nice for kids because they had room to run around behind the cabana and weren't bothering anyone else. Service - it must have been an off day. Had to walk over to the bar or find the one waitress every time we wanted something. Had one (1) waitstaff and (1) bartender for the entire pool deck that day. We were willing to spend more. Not sure if that happened because they knew we were local and not staying at hotel. Pool/hot tub- nice, no issues

We stayed at an Airbnb in Waikiki but wanted to take a day and enjoy a nearby resort without the high accommodation fee. Resort Pass was perfect. We spent our last day relaxing at a cabana bed by the pool. Bliss!

My friends and I rented a cabanna for January 1st to relax by the pool and sun after NYE night. The check in process was super easy, we were consistently brought water when needed. Our waiter was very attentive. We loved all the fruit and cheese plates that were brought with our booking as well. Definitely worth it.

My first time using ResortPass so I was quite nervous. Upon check in at the Embassy, we were greeting with smiles from Valet to Registration desk to get our passes. Once we arrived at our cabana, drinks and fruit were immediately brought over with a smile. We were waited on with aloha the entire day. When it came time to check out, the hotel was completely booked so the “hospitality” room to take a shower was not available. After speaking with the manager, he made arrangements to have a room available so that my 6 guests could shower before their flight! I could not have been more pleased because that was the main reason why I chose Embassy. Everyone at Embassy delivered hospitality, understanding and service. After the showers, the waitress encouraged us to stay on, have dinner and enjoy the free show. My guests loved the food and music that day more than any other on their entire 10 day vacation. Thank you Embassy for making their first trip to Hawaii memorable from start to finish!!

Our family4had a fantastic day at the pool. All was nice and clean and well-funtioning. Purely a pleasant day!

Wonderful experience, we definitely plan to use again.

The Cabana was nice, comes with non alcoholic drinks. Day bed too was ok. But couldn't open the umbrella due to windy weather. Pool was not heated, cold. Few Kids in the pool and was a little noisy. But perfect place for the day until our flight back home after the cruise.

The cabana was worth it! Staff was great, always checking if we needed water or juice, etc...easy check in. I would definitely recommend.

Resort was fabulous and accommodating. We got immediate assistance and friendly welcome!! Will use this service again in future for certain!!