Reviews 13 reviews

We had a wonderful time, ordered lunch and enjoyed the pool

My kids and I enjoyed a nice afternoon at this resort. We were greeted by a friendly staff member as soon as we arrived and check in was smooth. The locker room was clean and had great amenities. The pool was on the smaller side but was spotless and very family oriented.

Great for holiday outing. Pass is also good for getting 10% discount at The View.

Pool was overcrowded with people. No room in the pool or hot tub because so many kids splashing. Pool area isn’t that big and not really a resort at all, more like a standard hotel pool. Nothing that special.

I bought a pass for my sister and I for her birthday- and unfortunately it was very disappointing, a crowded pool, even though when I signed up for the pass it said that they were taking Covid precautions- no one told us where the amenities were, and we could not get any beverages by the pool. We also were told not to bring any from outside. Thank goodness we stopped for lunch before getting there. I was disappointed and felt bad that this was my gift to my sister.

This was such a relaxing and welcoming environment! Very fun and beautiful :) great service!

I loved the outdoor hot tub, but I was not impressed with the service. They ran out of robes and the spa desk told us to go to the front desk of the gym to get them for ourselves. They also ran out out towels by the hot tub. Additionally, they didn’t come out to take drink orders, you had to go back inside. The hot water in the resting/meditation room was also out. Finally, the bathrooms didn’t have face lotion or scrubs or the normal luxury spa amenities. In short, it was just very clear that the staff was not dedicated to providing a 5 star experience.

Peaceful but no food or drink service. We had to order by phone. Not reset feel we were looking for.

The hotel is in a beautiful location very easy to get to close to main Santa Cruz area. I went with a few girlfriends to get away from the San Jose heat and enjoy a nice pool day. Starting off the person checking us into the spa was unfriendly and unwelcoming. She very quickly reviewed things and we had to ask a lot of questions to get the true details. They have an unfortunate water main leak so no running water and no toilet use other than “a couple rooms held open for everyone to use.” Hey, we get it but her delivery was like though, these things happens not even a “sorry for the trouble.” The pool chairs were all dirty with cobwebs and bird droppings and no towels at the pool despite being told there were. There were a lot of umbrellas which was nice! The pool was a refreshing temperature and the saltwater is nice on the skin versus chlorine. Oddly though it’s smack dab in the middle of the parking lot so not much ambiance. We love poolside food and drinks and it’s super awkward there. You use a random phone and order from the restaurant that’s far away. They bring it up in a car or golf cart and to get something extra as simple as ketchup can take another 45mins. Saving grace was the amazing service. The woman helping us all day was great and made it okay. She was doing great working with what she had. Overall, run down pool and definitely not worth $55.

Chaminade was such a beautiful location to spend Labor Day! The resort is nestled in the Santa Cruz mountains. The facilities are beautiful — spa, workout room, locker room and shower was updated, clean, with plenty of amenities. The pool was perfectly warm, large with a ton of comfy chairs, and umbrellas. The pool area was very busy on a 90 degree day, but plenty of room for everyone. The only bummer was the poolside restaurant service. We ordered lunch with delivery in 30-45 minutes... after an hour of waiting, so I called. The restaurant forgot to place my order.... waited another 45 minutes for delivery. No apology or compensation for such a long, unnecessary wait. Other than that - it was a lovely day. We’ll be prepared next time for the ridiculously long wait.