drink

food

pool

cabana

towels

restrooms

Soak in sun and magnetic vibes at Aura Rooftop Pool. Located on the 5th floor of the JW Marriott, this luxury pool raises the level of zen – right in the middle of bustling uptown Charlotte. A lush, botanical paradise hidden away among the concrete towers of the city, Aura Pool offers an enchanting reprieve with bubbly wine, frozen cocktails and poolside appetizers fit for royalty. A day at Aura Pool is an unforgettable experience and “must-do” for locals and visitors alike.

Aura Rooftop Pool

Food was great nice relaxing. Definitely wasnt a Vegas vibe but a nice little spot with great foods and drinks and atmosphere:)

Chill

Booked the cabana all day for a poolside Bridal Shower. Checked in at the hotel lobby and 7 of us were already staying at the hotel. Arrived at the rooftop at 11:00am and no one was around. We chose a cabana based on which one looked the most clean. The cabana still was filthy, cushions were moldy, floor was socking wet. We cleaned the cabana and had to go to the bar to ask for an assistance. The waitress finally came over at 11:45am. That was one of 3 times that we saw her in 6 hours. I have no idea if the TV worked because a remote was not provided or and it was never turned it on. No one picked up the food, trash or drink cups when we were finished even though we asked numerous times . We had to ask the bartender for the server to come over each time or had to go to the bar to get drinks on our own. Finally, we ended up cleaning up the food and drinks and left them on the bar so we had a place to sit our new drinks. Do not waste your money!    

Terrible Service and Filthy 

Jesse was an awesome attentive host! The fresh fruit was much appreciated. 

Cabana Living 

I love the view from the cabana and the view of the city of Charlotte. I would recommend this to many people . 

Great View of City 

Do Not Book using RESORT PASS!!! If you have to cancel or like in my case, if your reservation is cancelled due to weather, you money will take months to be returned and they will give you run around for weeks. Had to call the manager at JW Marriott for Aura multiple times and most of those time no one would answer. The process is just awful that such a nice hotel uses the services of such a poorly developed app with such terrible customer service. You have to send multiple emails only to not receive a response. I am still waiting for my funds to be returned so Ill be calling the JW Marriott all day today. DO NOT USE RESORT PASS! They will keep your money.

BEWARE!!!!!

Got there at 11 am on a Tuesday and it was not busy at all which was nice. Just wanted a relaxing girls trip. Really picked up at 3pm. 

Great location

Please read the reviews before booking. To rent the Cabana you still have to meet a $200 food & beverage minimum. The menu is small so be prepared to spend most of your money on drinks. Our time slot was from 4-8 and we arrived about 45 mins after 4 and there were people in our cabana.  The GM had to much boot the people out and clean up in order to seat us. The cabana is nice to have but if you can get there early and get a lounge chair you are much better off. Our waitress was overwhelmed and everything that was included in the cabana we had to ask for. She asked us for a card to start the tab but then charged it $290 and when asked what the charge was for she said she didn't know and to talk to the GM. The GM is new but he was very helpful and on top of things but he needs a better support team. Our waitress ditched us about an hour remaining of our section so we had to grab help. JP jumped in and saved the day. If you are a guest here you probably would have a better experience 

Has Potential 

The pool itself is on the small side and a bit shady but overall, I nice spot to kill a day,   Food, drinks and related service was exceptional. 

Great service!

I booked this as part of my birthday staycation.  We chose the early day option for cabana. However we ran into delay getting checked in at the property. An they didnt get us into a Cabana until An hour after our check in time. Other than that we had a great time. Staff was very hospitable An attentive The food and cocktails were very good. And the overall atmosphere was very enjoyable. The property was beautiful. My only wish was that there was some type of music to enhance the experience.

Bday Staycation

Rented the Cabana, tv did not work, only one  chair to lay down on.

Not worth the money

Soak in the sun and magnetic vibes at Aura Pool. Located on the 5th floor of the brand new JW Marriott, this luxury pool raises the level of zen – right in the middle of bustling uptown Charlotte.