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Spend the day in the epitome of luxury at W Dallas hotel, where your senses will be captivated. Stay cool at the WET Deck while you enjoy the rooftop pool, and weekly DJ sets by emerging local artists, and indulge in crafted sips and fresh twists on classic bites. If relaxation is your goal, you can unwind and rejuvenate at the beautifully renovated AWAY® Spa, indulging in pampering treatments that will leave you feeling revitalized and restored.

W Dallas - Victory

We paid $233 total on Saturday for NOTHING.
We showed up, the DJ was late, and when he did show up, the music was a joke, and not at all what I thought.
2 drinks cost me $37, auto gratuity added. The server had to look around for instructions to make the said $37 drinks, there are a total of 6 , yes I said SIX lounge chairs, no sun until wayyy late in the day.
because you are on the 16th floor, not the rooftop., the door person was playing on her phone the whole time and annoyed because I asked if there was another bathroom to use.
The list goes on and on and Im sooooooo angry that we WASTED money. Sooo disappointed would give this place a negative 5 stars 

HORRIBLE 

I really enjoyed my day pass at this location. Everyone was extremely helpful and nice, from valet to the bartenders at the pool. Everything was clean and the pool was very relaxing. 

Very relaxing 

The W hotel is a standard within itself and the Wet Deck did not disappoint.  Gorgeous views of the Dallas skyline and a beautiful infinity pool.  I was able to enjoy the day while working remotely pool side.  The pool side bar serves up some tasty drinks and food.  The location is great for Instagram photo opportunities. The pool was very relaxing and was only 3 people all day for the 6hours I was there.  I appreciated the experiences and served as a good reset. You would not be disappointed . 

Gorgeous View

If i could give it a zero, i would. Me and my husband purchased a day pass to the pool party. It was cool till we checked our bank statements and realized the 2 grimy women at the bar charged a $260.00 TIP on our card (which was way more than the actual bill). Everytime we called they keep brushing it off and giving us the run around. At this point I'm ready to file a police report!! This is fraud and a Class Action Lawsuit!!! Lord knows how many people they did this to and got away with it. They need to do better and hire better people!!!

Unauthorized tip charge

The service at the roof top deck was great but the clientele and cleanliness of the facility were not what I would have expected.  Someone spit chewing tobacco on the ground and it sat there the entire time we were there.  The whole pool area was a little dirty.  The staff on the rooftop were great however, when we were done we went to the lobby bar to have a drink and sat for 18 minutes with no service. Bartender initially said she would get us water and come right back to take our order and she never addressed us again.  Told the hostesses as we were walking out how bad the service was, or lack thereof, and they just stared at us without saying a word.

Trashy

We went on a Monday and despite the hotel telling us over the phone that the pool bar would be open, it wasnt. It is only open Thursday-Sunday. The manager at the front desk assured us we could order room service from the pool phone but after calling multiple times, no food or drink ever arrived. The pool rules stated no outside food and drink but there were others at the pool with their own food, drinks, glass bottles, and even a dog who they allowed inside the pool. There wasnt even water available at the pool so we had to go up to the fitness area to get bottles of water.  On a positive note, the pool and seating area was completely shaded until mid afternoon, which is what we were hoping for on a very hot day. We stayed cool and comfortable the whole day.  

Hit and miss 

Completely shaded area with the loungers, the pool was very cloudy, and not one person from the bar or pool wait staff seemed to be interested in offering assistance. It was a very disappointing experience, to say the least. 

Do not recommend 

Paid $60 for the pass and $20 to valet, got to pool level and had to wait 15 minutes for someone to open the door to pool area.  Tons of young kids, very slow service (only two servers), left without using the pool.  I always stay at the W in Austin which has an awesome young adult party pool, so I was expecting something similar.  Totally disappointed but maybe because it was Memorial Day.  I will try it on a non-holiday and update

High Expectations 

Truly the perfect way to spend a staycation 

Unreal, relaxing experience 

Relaxation and fun await you at this luxury property in the heart of downtown. 