Reviews 10 reviews

Great day at the Ritz

Beautiful resort completely out of the city, feels like a destination vacation. Excellent service as expected and never fails at a ritz Carlton.

Great time. Ordered a drink and it wasn’t good and the staff took it off my tab.

This resort is very secluded but has a very nice pool area. It was very crowded, surprisingly, but there was plenty of seating. Poolside food and drinks were great! Still a bit pricey, in my opinion.

Everything you would expect from the Ritz. We loved the upper deck pool and the in water lounge chairs

Both pools were great and the kids loved the water slide. We lost count of how many times we all went down it. Wait staff at the pool was very attentive. Prices for food and beverages were pretty high (outrageous, really), and food was fairly small portions—but it is the Ritz so that is expected. Overall we had a really good time and the kids can’t wait to come back for another day stay!

I really enjoyed my day. Service was great and so were the amenities. I’m definitely going back.

I wanted to surprise my family with a fun and relaxing day by the pool to end Winter Break, and our experience truly exceeded any hopes we had for the day. The resort is quiet and peaceful, the grounds are impeccable and the amenities luxurious. There are many different areas to relax and take in a gorgeous view. Probably our favorite aspect of the day was the incredibly attentive and kind without being overbearing staff. The staff was there to assist with whatever you might need. They were warm and welcoming and made us feel like we were at home. We absolutely will be coming back for another staycation very soon.

Easy check-in process. Friendly staff. Beautiful resort with heated pools, hot tub, and water slide. The views are amazing. Food can be ordered directly to your pool chair, it was delicious.

My experience at the Ritz was nothing short of lovely. The space was beautifully set in the desert hills. Perfectly complimenting the sprawling lands and rich earthy colors. The valet gave us a warm welcome with a genuine smile. He had one of those smiles that didn’t look forced. He was truly happy to see us arrive...is the feeling he was able to project. The concierge helped us with getting our 3rd joiner accommodated, which was super helpful and appreciated. Our pool side waitress was great personality wise. I’d say she could’ve been more attentive however, which is why this is a 4 star and not a 5 star review. She took about 12 minutes to greet us initially. This is an issue for me given there was a party to our right of 4, who were being helped by her. And rather than coming to greet us after having confirmed her current party was all set. She walked away and didn’t return for several minutes after. She also happened to forget part of our order, the fruit plate which we had to eventually remind/question her about in order to prompt her memory. Aside from these minor issues, which really only stand out, because A. You expect nothing less than amazing hospitality all of the time at the Ritz Carlton; but you’re safe to expect that from every employee from the manager to the gardener. So when one doesn’t receive this across the board. It leaves somewhat of a sour taste. So there’s all I have to say about my stay here.