Reviews

No, no, no. There seems to be zero communication between the hotel and this app - there are about 10 poolside seats available for BOTH hotel guests AND people with resort passes. That means the seats obviously get filled up by 10 of the 100s of guests staying at The Ven on weekends/good days. I booked when there were “3 seats left”- showed up to not only the poolside seats completely filled but the entire rooftop area. There were multiple people sitting on towels on the floor, tons of kids running around, and very limited food/bev. I was hoping to at least give 1 extra star for good customer service, but so far I’ve had to email back and forth with Resort Pass with no refund. The hotel staff says “speak to the RP”, RP says “speak to the hotel”. Ripoff.

Great, convenient location, view and rooftop

I enjoyed my day pass. There were plenty of outdoor seating. There was an outdoor concession, but they were not set up to take money for the items. Guess had to go downstairs to pay for food items. That was an inconvenience.

We just needed a day at the pool after a slightly traumatic weekend where our 2 week vacation was cancelled. It was a Monday so that probably impacted our experience (as the restaurant and bar were closed). It served it's purpose - we got to laze at the pool and take a few dips to cool off. The music was nice - understated and relaxing. Towels were available (though no attendant). The view was not great but we weren't really there for that. What would have been nice was access to some snacks/food/water. Again, maybe there normally is, but since it was a Monday, the pool bar just wasn't staffed. Even the lobby shop wasn't really open to purchase anything. The pass said "no outside food" so we didn't bring anything with us. The other thing we would have liked was optional shade by the pool. There was shade available away from the pool, but an umbrella or two near the pool would have been nice. Overall, it was totally fine.

Wanted to lay out for a few hours and this was perfect, nice rooftop and pool. A little small but there is an extended deck with seating away from the pool , very relaxing

I was thoroughly surprised when I arrived at the hotel. My friend and I were very excited based upon the description presented to us in the initial Advertising but we did not expect what we experienced . Everything that the advertisement up until the booking said were were going to experience was subpar . When we arrived we were told we could in fact bring outside food and drinks when in the hotel and the website said we could not , food or drinks weren’t served until 3pm And the menu was trash only vegan or vegetarian options. We settled for the spring rolls and it tasted like freezer burnt food only two spring rolls cut in half for $ 14 completely unsatisfying. This was overpriced for the experience quite frankly . Pool was extremely small and the only thing that saved this trip was the drinks although they were premaid . I would’ve preferred to go to six flags then spend 50+ dollars to go to the pool then extra money for the overpriced food and drinks

I had an amazing time with my daughter. I brought her after her graduation and spent the day together.

Rooftop pool at The Ven was great. Grab and go drinks and snacks at the hotel lobby are a nice touch but pretty limited. Use of the pool for a day for 50$ a person is very reasonable and the pool and rooftop are very well taken care of.

Nice