pool

food

drink

towels

showers

restrooms

Dive into luxury with a daycation at Secrets Aura Cozumel, a charming coastal getaway. This all-inclusive, adults-only resort boasts an expansive outdoor pool area, beautiful white-sand beaches, coral reefs, and calm ocean waters. Cool off with a swim, take a stroll along the beach, or relax in a hammock under the swaying palm trees while sipping tropical cocktails. Enjoy scrumptious snacks poolside or by the beach from select on-site restaurants. A day at Secrets Aura Cozumel is the ultimate island escape.

Secrets Aura Cozumel - All Inclusive

Love ResortPass the options and ease of using the App--especially with a last minute change.  I had to message Customer Service and we had resolve within 30 minutes.  Will definitely use RP again.  The Resort itself was just average. Unfortunately I do not believe it to be a 5-star property but I do believe it is one of the "better" options in Cozumel.  The resort is located on one of the best strips of the beach and it is absolutely beautiful (amazing snorkeling) but that is about it for highlights. Nice, quiet pool area.  Staff was friendly & accommodating. There were many parts of the resort that needed attention (and we only saw a small part of the entire resort) and the food at the little picnic tables was sub-par.  Was hoping this experience would be a bit better considering we traveled 20 minutes to and from the Cruise port but it was just average.

Beautiful beach setting

We paid over $500 for day passes to Secrets Aura Cozumel. No one greeted us upon arrival to the property. We found our way to a man who was clearly inconvenienced by our arrival as he was stapling papers or something. No one gave us a map of the property indicating where we could eat, drink, use the pools, access to beach, etc. We literally had no what was available. The condition of the pools and restrooms is poor. It is time for a renovation in some areas. We were extremely disappointed by the poor service we received. Definitely will not return and should have listened to the many who said to go to Mr. Sanchos Resort instead. 

Bad Service

My 3 friends and I bought a resort pass for Secrets Aura Cozumel and were very disappointed with the service, food and the pool. For paying $120 per resort pass - which was more than most if not all of the other available resort passes - we should've have received access to a pool that wasn't directly connected to the main registration lobby. The pool was incredible small, towels weren't available until an hour after we had arrived and the food was disgusting. I would not recommend this property to anyone. 

Disappointed 

Safe property with gorgeous beach and clean pools.  Very difficult time checking in with front desk and wasted 30 days.   They were out of clean towels and the only loungers had ants around them.  After tipping a manager we finally got better treatment.

Pretty Beach&Pool, beware they ignore ResortPass

We booked this day pass as an excursion from a cruise. We knew going in that this Secret was not as luxurious as others, but it had everything we were looking for in terms of adults only, resort style, beach access, and all inclusive.

When we arrived to the gate it took about 10 minutes for them to confirm our day pass and let us in, then another 10 minutes at the desk to confirm and check us in. 

We had access to the beach front pool as well as the back quieter pool, a hot tub, Marketplace (buffet) and Barefoot Grill (poolside grill). We sat by the pool and a waiter came by taking drink and food orders from Barefoot Grill, so thats what we ended up eating for lunch. Food and drinks were great!

The pool was large but pretty cold. Beach was beautiful and we saw lots of people snorkeling right off shore.

We also booked the hydrotherapy circuit at the spa ahead of time. Sauna, steam room, cold plunge, water massagers, and hot tub. Amazing!

Overall a fantastic day!

Wonderful day pass

The staff were all very friendly especially Luis who helped me book my spa appointment. He was so friendly and showed me where to go.

Beautiful location 

Although the Resort Pass website displays only 2 passes available to make you believe they are in danger of selling out, this is not the case. Front desk at the hotel had to read the Resort Pass email to see that we were entitled to all-inclusive options for the day. The Preferred restaurant staff also had to contact the front desk to confirm that we were indeed able to have lunch in the restaurant. Other than that there were plenty of beach chairs and we were able to explore Sunscape and Dreams which were located on the same beach.

Secrets Aura Cozumel 

We were made to feel as if we were lying about having a reservation. The front desk staff attempted to charge me for the day passes that had already been purchased. We were not offered a tour or told about any of the amenities at the resort. 

Poor Customer Service

Me and my 3 sisters all bought the $100 ALL INCLUSIVE day pass to Secrets in Cozumel.  Every restaurant was listed for use, however upon arrival we were told that only the buffet was for day pass guests. We were treated horribly and told that "preferred" guests can only eat in other restaurants. I know this isn't true because I have actually stayed at the resort and preferred guests have access to different level rooms and alcohol (which aren't worth the money). I will be working to get a full refund. Spend your money going to Paradise Beach or Mr. Sanchos. You get more food and drinks and definitely are treated better. 

Don't waste your money

The people that worked here were so rude .  They did not want to honor the day pass and treated us very poorly.  We were denied food at the restaurant saying it was a part of the day pass even though we had the email saying other .  The hotel wasnt even very nice and the staff is rude .  Do not go here 

Do not go here 

Dive into luxury with a daycation at Secrets Aura Cozumel, an all-inclusive, adults-only resort with an expansive outdoor pool area, beautiful white-sand beaches, coral reefs, and calm ocean waters.

All-Inclusive Day Pass

United States Dollar

All-Inclusive Day Pass is from 9:00am - 5:00pm. 

- Outdoor pool
- Lounge chairs (first come, first serve)
- Towel service
- Unlimited food and drinks from on-site restaurants and bars (excludes Preferred club Bars & Restaurants)
- Beach access (chairs first come, first serve)
- Complimentary water activity rentals: snorkeling, paddleboards, and kayaks
- Complimentary wifi
- Complimentary self-parking

*All-inclusive daypass does not include access to the Preferred club areas; Oceana restaurant, preferred pool, preferred swim-up bar, preferred beach area & preferred lounge.*

All-Inclusive Preferred Club Day Pass is from 9:00am - 5:00pm. 

- All-Inclusive Day Pass (all amenities included in the All-Inclusive Day Pass)
- Preferred pool with swim-up bar
- Preferred beach area
- Preferred lounge with bar
- Access to exclusive Oceana restaurant
