Reviews

The Savoy is amazing and the staff treated us like honored guests of the hotel. The facilities are stunning, the beach is lovely, the staff is terrific...I just couldn't recommend it enough. We spent the entire day there with our children ages 15, 12, and 9. I'd go back a hundred times!

We chose to reserve a Cabana for the day. The service was great, pool was beautiful, and the small beach was perfect for our small children. Prices for food and drink were as expected for a Hawaiian resort. My daughter was able to do a Lei making craft by the pool during a swim break, which was a nice surprise. Friendly, helpful staff and everything we needed for a relaxing beach/pool day. We enjoyed it so much we came back 3 days later!

Easy check in and great amenities. Had a wonderful day at the hotel and beach.

yes, nice pool, but you would think on a freezing day in philadephia that they would have heated. no jacuzzi, sauna or stream room. gym very basic. was expecting better. on the plus side staff were welcoming and had nice changing room. the bed were comfortable for a nice relaxing time. other then that no a awful lot to write home

The Hyatt is beautiful and with resort pass you get to enjoy all the amenities even though you are staying at a different location. Check-in was simple, staff was friendly and we felt right at home even though we were just guests for the day. An amazing idea! Thank you!!

We visited the Hyatt Regency Orlando with my brother- and sister-in-law while they were in town visiting. We had a blast! The spa staff who checked us in were friendly and accommodating. The pool staff was attentive and kind. The space is beautiful, complete with water slide, waterfall feature, and a huge pool with plenty of sun chairs to lounge in!

Couldn’t have asked for a better day. Fantastic facilities.... cordial employees...

Fabulous. Such a relaxing day. Bellman drove me to the pool. The hot tub had beautiful purple lights. Indoor women private jacuzzi, Birds everywhere. Quiet. So Perfect!

This is an amazing spot for a day on Miami Beach! The start was a challenge as It took about 90 minutes to get checked in; they had our reservation but did not have the daybed we paid for. It took them over an hour to find someone who could resolve the problem. Once that got resolved, our stay was lovely. Lunch excellent, beach awesome and spa is great. Gracious staff! If you book, contact the pool manager in advance on "day of" to make sure they are ready for you.

We appreciated the quick check-in, very organized. They felt ready for us, they had our cabana waiting. It could have been a bit cleaner but overall good. The service in terms of food and drinks was a bit slow at first. Once that got going, service was great. Loved the pool, warm and strictly adult only; they even graciously asked a family to move (who had a young child with them) to family pool. The best thing by far is the amazing pool, especially at night.

Nice little place for a good price. There was some road noise... also it fills up fast so get there early!

Resort Pass is great. Easy, and worth it. The particular hotel we went to was sort of lame. They have dolphins penned in for kids to ride on. Messed up.

Resort Pass is a fantastic idea! It truly gives you a chance to use amenities at very nice resorts without having to incur the cost of staying there. We have been to two resorts and used the pool, pool bar, and poolside lunch, and absolutely loved every minute of it. What a great way to give yourself a break and relax. We will do it again.

Everything was great! Would do that again!

The day pass experience at the Tideline was seamless. Great beach, great service and overall vibe. I would definitely visit again!

We will never stay anywhere else in Brickell from now on. The pool and entire property is absolutely amazing. Service and hospitality was exceptional. What you would expect for any 4 Seasons. Best pool in the area. Family friendly as well. We are staying at the W and it’s doesn’t even compare. You will not be disappointed.

The only thing separating this from a five star experience is the spa amenities. For starters, there spa area is quite small and doesn’t include a sauna or hot tub on site nor near the pool. However the infinity pool view is stunning and the upstairs lounge has great staff! I’d definitely recommend this for a stay and poolside service but as for the spa, not so much. I’d prefer just a regular day pass.

We wanted to check out the NewYears Eve events they had at the CourtYard, so we used our Day pass for the evening activities. Guest services was easy to work with and very accommodating. The pools were still open and looked great, but we did not use them. The main pool (Infinity) is over by the bar area and over looks the ocean, a 2nd pool is over by the cabanas in a secluded area ,the down side to that is, it is not near the bar area, but does have private servers. Next to the cabanas is the Bag toss and table tennis, which our kids also enjoyed. Overall the day pass here is a good value and a nice way to tryout other amenities.

Everyone treating me well! I stayed at the spa for almost the whole day. It was busy, but I still felt like I had all the privacy I needed in the whirlpool and sauna since most were there for nail and massage services. The locker room was clean and stocked with everything you needed. My only criticism here: The chlorine in the steam from the whirlpool was starting to irritate my eyes, it was a little too much steam/too hot in there. Also, I went on a Sunday and had lobster brunch. The service was excellent and options expansive. Only criticism there was the lobster itself needed more seasoning. It would also be nice to have the option of just getting the tail or claw meat. They slice the entire lobster in half, I just don't like my food starring back at me! Other than that, it was really good. I will certainly be back the next time I need a stay-cation!

I had a great time! I will be going back

I have already texted 6 different friends about ResortPass and it was just yesterday that I used it for the first time. Brilliant concept. No matter where you lay your head at night, you can swim, lounge and relax by day at the resort of your choice. On this trip to Kauai we stayed in a condo. On the last day of our adventure-filled vacation, we were all ready for a some pampered R&R. Resort Pass delivered. Even if you don’t have a trip on the horizon, enjoy scrolling through their many destinations to see what the well-deserved fuss is all about. I look forward to being a repeat customer.

I was totally disappointed!! We wanted to end our time in Ft. Lauderdale with a bang! We'd cruise to the Carribean and thought hanging out at a spa resort would top the week off! Instead, we were greeted with 2 rude Spa reps who decided to close early with no reason given. I purchased 2 resort passes and was highly disappointed we were not able to use any of the amenities only the pool. In fact, my friend was turned off she sat in the bar area and watched me swim from a distance. Two wasted passes and highly disappointed. I had such a great experience with using resort passes in San Antonio but Ft. Lauderdale was a total let down and expensive waste of time and effort.

My family (husband, wife-me, daughters ages 15, 18 and son age 12) couldn't have had a more enjoyable day at The Confidante, nor could things have gone more smoothly with the Resortpass. The front desk didn't bat an eye when I brought up my ResortPass receipt and knew exactly what to do. The pool hours were 9a-9pm. We ended staying there about noon-5pm. Going into it, I wasn't sure how long we would stay but the day just flitted by. My son, husband and I went from lounging, to pool, to beach and back again. On the beach, we played corn hole and my guys swam. The ocean was too cold for me but the heated pool was great. The pool had nice level of noise to keep it festive. But definitely not crazy. The cabana kept us very dry during a brief rain shower. The cabana was comfortable for our five bodies and even had an outlet (we couldn't quite wholly disengage from outside world...;) Easy, fun, enjoyable. Definitely will recommend to friends.

I spent two days at the Don this Winter and absolutely loved both. The staff was friendly and eager to help, the facilities were well kept and stocked with plenty of towels and sunscreen. I can't wait to come back to relax by the pool.

We purchased the cabana package for the day and had the most amazing afternoon. The cabana was perfect with a large couch, two big chairs (outside the cabana), a mini fridge and a small table. The couch area was shaded and the perfect place to rest and relax. The pool was warm and inviting and the view is unbeatable. While we could not use the bathrooms outside (need hotel key), we were able to use the air conditioned bathrooms inside (next to the gym). We received a delicious complimentary fruit platter and a pitcher of virgin pina coladas (for the kiddos). The rest of the food we ordered was ok, but nothing special (mac n cheese and a Caesar salad). The beach is downstairs and across the street. With little ones, it was a bit challenging to get across, but not prohibitive. Overall, we had a great day and will definitely be returning for another!

I wanted to surprise my family with a fun and relaxing day by the pool to end Winter Break, and our experience truly exceeded any hopes we had for the day. The resort is quiet and peaceful, the grounds are impeccable and the amenities luxurious. There are many different areas to relax and take in a gorgeous view. Probably our favorite aspect of the day was the incredibly attentive and kind without being overbearing staff. The staff was there to assist with whatever you might need. They were warm and welcoming and made us feel like we were at home. We absolutely will be coming back for another staycation very soon.

We had a nice time at Margaritaville. The pass includes towels and chairs by the pool but not by the beach. Good deal on resort pass, but it would be very expensive to buy the day of from the resort itself. Both pools were nice, but the water slide was closed the entire day. Also, the music was very loud so if you're looking for a place to nap or purely relax, this might not be it. The boardwalk right outside was nice and lively.

Staff was great and very helpful. Stored luggage for free the whole day which was convenient.

Resort and pool areas were incredibly beautiful!

Our experience at this resort was not the best. The bar by the pool did not have many drink options or food ordering capabilities. It was embarrassing to walk into the hotel restaurant bar to get a drink in our pool attire while others were seated having meals. This resort is definitely not a four-star or five-star experience. There were a few spa amenities that were out of order or unable to use also very disappointed. However it is a fair price and for the amenities. I do believe it’s a good value, but you get what you pay for.

Great service! We loved Jordan and the view! Highly recommend!

My daughter and I had a wonderful, relaxing afternoon at spa Django at Hyatt lost pines. The attendants were all so helpful and pleasant! We loved the eucalyptus steam room and the dry sauna. The space is peaceful and sparkling clean. We plan to return!

Definitely a hidden gem of Ft. Lauderdale! Outside and away from the hustle of downtown the Pelican Grand is a terrific and unexpected getaway for a resort beach day. Valet parking and check-in are a breeze, although the lobby is crowded with guests checking out. The beach is very private, clean and fabulous! A day at their beach was great. Lazy river and pool looked good, but we chose beach over pool. Brunch was terrific, although the stone crabs, which are in season, were not fresh, so we were a bit disappointed. Be sure to make a reservation ahead of time for Sunday brunch.

I was booked a day pass in December for January 4 2020 for a photo shoot I called and confirmed with Nathan Several times to confirm that it would be OK to have a party of 5+ my photographer to shoot a few quick shots. I was told that that was OK but when I arrive with Photographer and crew. I was denied service. I intentionally called and triple checked with Nathan to make sure that it was going to be OK to do some quick shots at the pool and leave he said it was OK but when I get there he looked me in my face and told me he would never approve of such a thing, and that he never spoke to me. If that was true then how would I know who Nathan is and his position. I felt that I was being discriminated against and I will take this to upper management and go to Kxan. I want a refund of my day pass I did not use. Lipstick agreed it was a miscommunication on Nathan’s end and he sat there all nonchalant. I’m sick to my stomach. He ruined my day.

The spa did not have any hot water in the showers or hot tub, plus the sauna was broken. They also did not want to give me access to their modest gym because the staff said it was not included in the Spapass. When I showed them that it was printed on the coupon, they reluctantly agreed to let me into the gym but said it was a mistake. The worst thing was that the spa and the front office staff did not seem that concerned. They said: "We'll make a note of it." Also, the music at the pool was way too loud. The wait staff at the restaurant will have hearing loss in a few years from the noise. Otherwise, I would not return to Margaritaville.

Amazing beach and pool. Very comfortable cabana. Initial issue with food and beverage which was overcome with a little leg work - at the time very annoying.

Great place to hangout and chill for a pool day! The pool water is cold but still very worth it. The service is very friendly and fast. Loved the whole experience and I think it's a great deal. We were at a condo with no pool so it's nice to break up the vacation with the beach and pool.

The Park Hyatt was perfect for our Saturday afternoon. Relaxing, clean, and energizing! We will certainly be back.

The spa is wonderful and the staff is very accommodating, no complaints there. The Resort Pass says it includes complimentary Valet; however, upon pulling in we were told the free parking was only for three hours and additional money would be required for parking longer. (We even called the hotel prior to our purchase to ask about parking and these additional fees weren't mentioned until we arrived.) If you are looking for a spa/resort pool experience for 3 hours or less, I would definitely recommend!

We really enjoyed our day. The pool was nice, the waitress was excellent at the pool. I would have liked more activities for the kids, but overall we really enjoyed the day. Also the elevator to the beach was not working and that would have been more convenient then going through the hotel.

I was able to spend a lovely day at the Grand Beach Hotel post cruise prior to an evening flight. The Hotel was very clean and welcoming. I was treated just the same as the other guests. My three year old and I were able to get a wonderful spot on the nice sandy beach by the ocean with two beach chairs and an umbrella. We spent the better part of the day there. The hotel had some sand toys for her to play with and we were able to get enough shade from the beach umbrella to avoid sunburns. It was fun to sit in the surf at the edge of the water. The water was clean and we lucked out with excellent weather.. We also swam in the pool and sat in the hot tubs for a little bit before checking out. My only issue was that the food service at the beach was extremely slow. It was a way better alternative for us than spending a day at the boring airport or taking a cruise excursion that would not have interested my daughter. We were able to extend our vacation by a day!

This was my first time to last pines. I will definitely be going back again! The property is beautiful and the staff in the hotel and the spa were very helpful and accommodating! The spa was a perfect Start to the new year. The amenities and spa were great.

We had an incredible day at the Pelican Grand Beach Resort. The resort is directly on the beach, has beautiful amenities and very helpful staff. They even accommodated 5 of us in the spa to shower before leaving for the airport for our long journey home. I only wish we could have spent the night!

We had the best time in our tiki hut on the beach!

Very nice hotel with beach and pool access. Chairs were perfect for sitting by the beach. Pool on the 7th floor was very nice with views of the intracoastal

Everything about Bakers Cay resort was AWESOME. Upon entering we were given all of our paper work and self parked easily. We were greeted with a smile and a brief yet informative summary of what the resort pass included. The sport beach was filled with paddle boards, kayaks and fun water activities. The atmosphere was family friendly and relaxed. Midway through we headed to the family pool which was also so much fun. There was even guided kids activities which included small prizes. The kids loved waterfall and heated whirlpool was very relaxing for us. The staff was friendly and pleasant. We ate at the Dry Rock's restaurant on site. It was decent. I do wish they had a few more options on the menu. My suggestion would be to offer something that isn't only meat. Pizza or pasta is usually a child must have. My kids don't eat meat so after a full morning of swimming and fun they didn't get to eat much for lunch. However all in all it was a grand day and I recommend Bakers Cay 100%.

We came around 8:30 in the morning after getting off a cruise. We were greeted promptly and our bags were kindly held for us while we used the pool and went to the beach during the day. At the pool, we had plenty of space and chairs and the nice staff even put extra towels on our chairs for neck and back support. We love this resort and always have a great time!

A lot of fun. Limited towels but great service.

We opted for the spa package , it was well worth it , The Spa had large private lockers with combination locks , very practical to put all valuables and also could easily fit 2 carryons , Has Private showers with soap , shampoo and conditioners .also available and included , Blow dryers , shaving kit , Deodorant , body moisturizing cream . The steam room really worked well . so after spending the day at the pool and Beach its a great place to end the day relax freshen up and head to the airport.. FYI we left our large luggage at the westin bell men

This gorgeous hotel is so worth a visit. Welcoming valet but brace yourself for a cold shower at the spa. They need to train their staff in hospitality and discretion. Hot tub was so inviting but my skin stank on the way out, not happy. Sauna is the cutest with wooden blinds looking over the pool and smells great. The steam room’s door needs repair and a better smell. When changing trash. towels, pillows staff needs to use some common sense discretion. So ridiculous! All of this is so easy to fix. Wish I would have gone to the beach first then to spa.!

Despite a check-in process that was rather lengthy and unintuitive due to some initial disorientation due to resort size, we had an enjoyable experience at the resort. Although, it was rather crowded and it was somewhat difficult to find ideal seating, we were able to snag some seats near the pool deck and had a wonderful afternoon. Drinks and food were tasty, and we enjoyed the evening festivities called “Eventide” with a bonfire (s’mores included!) that was a wonderful conclusion to the day.

Early morning at 8:00 am, the hotel is quite chaotic with people arriving and checking out. Instructions to daypass users would be helpful, such as: 1) the hotel valet does not store your luggage. There is a storage locker in the spa. 2) The spa is located on the 2nd level. The spa is to the left of the registration, up a ramp and up the escalator. The hotel has no adequate signs. 3) If you want to use the restaurant, store your stuff first. Do everything you want in the hotel and use the spa last. 4) Spa provides everything like towels, shower facilities, changing area. It was a nice time at the spa. Knowing the previous info I provided would have made it more pleasant. I was on an 8 hour layover. I was rushed because I had to deal with misinformation and inadequate preparation. In spite of it all, this is probably the best place in Honolulu for a daypass layover. The other places had no shower facilities and I can’t imagine going back on a flight without taking a shower.

2 sparkling clean outdoor hot tubs, with one a little warmer than the other so you can choose what you like best. Very comfy beach chairs, quiet environment even though it was a holiday weekend. Outdoor pool was nice, though not big enough for swimming laps. Big fluffy towels. Bathroom clean, though of course the floors were wet since people were coming in wearing wet bathing suits. Food service? I waited 10 minutes at the outdoor counter and the sole hardworking guy said it would be 20 minutes before he could take orders from any of us waiting in line. I went to the indoor restaurant and they told me to order outside. I told them the problem. They immediately took my order but said it would be an hour before I got my food, as the kitchen was so busy. (The indoor restaurant had only about 10% of their tables occupied.) The food was fresh and excellent when it finally came. Crisp salad. Just plan ahead and don't wait until you are really hungry before you order.

2 glorious outdoor hot tubs, one at the beach level and one protected from the winds and elevated on the 5th floor with a wonderful view if the ocean. Lap pool was clean and uncrowded on a holiday week. Beach chairs very comfy, umbrella was spacious, and towels were huge. Beverages were available. No food service that I saw. Indoor spa had very strong chemical odors. I know they were meant as aromatherapy, but it was not natural and later in the day when I went there again, I had to exit quickly as I felt I was choking on the fumes. I am not normally sensitive to smells. Spa staff were nice and give out bathrobes and slippers for the inside area. There are exercise machines. The beach was fabulous.

Great staff. A little crowded, Pool temperature just right. Decent food. Would do it again.

Great service, food, and activities for everyone! Definitely plan on returning!

Wonderful! Great way to spend a long layover..took a shuttle to and from airport.. nice grounds an accommodating staff..only disappointment was food took FOREVER!

Relaxing day at this family friendly resort. It was easy to park in the adjacent parking garage and the check in at counter was easy. Just arrive early to snag pool side chairs and enjoy!

Lots of bugs

View fantastic. Pool and hot tub were clean, hot tub was hot. Beach chair comfy. It takes an hour to order then receive food, which was good, but kitchen was way understaffed. Plan ahead on this and don't wait until you are hungry.

If flying into Fort Lauderdale and you cant check in to your place until 3-4pm this is a great place to go and enjoy your day.. Easy to get to and not crowded with free valet.

This was a wonderful day at the pool and things were great !!!!! Bring lots of money though as it turned into $100 as opposed to $20 and I was only there 2 hours !!

I give this an overall 3.5 stars. There were pros and cons. Check in at the front desk of hotel lobby went smoothly. After the man at the desk checked us in and told us to take the elevator to the 6th floor and check in at the desk in the fitness center, that’s when service was not so good. It was a Thursday morning around 10:30 but very crowded as would be expected during the holiday season (January 2). It took us over a half hour and waiting in a crowded small hallway before we got our cabana. The cabana was not as advertised. It only had two very small love seats And a small table. There was no room for storage and no outlets. The nice cabanas were not offered to us and were on the other side of the pool. They didn’t have lounge chairs at all available for us which really sucked! Service was very slow. But our server (Jalissa) was awesome! The pitcher of sangria and guac and chips were good. I was disappointed in the cabana, slow service, and not having lounge chairs.

The guys were going on a fishing charter so the girls spontaneously decided to do the resort pass and really enjoyed the day. Pool was refreshing, food/drinks/service was excellent. Arrived to the pool check-in at 9 AM and was able to get lounge chairs in a good spot near bathrooms. Helped to read previous reviews recommending looking at a map of the property before arriving ... definitely saved a lot of potential frustration by knowing where we were headed for parking and which pool, etc.

Beautiful pool side area with hot tub. We really enjoyed our day here!! Poolside service. Will return!

This place is really nice. Definitely makes you feel like you’re getting the full luxurious Miami vacation experience. Stay away from ground level pool if you’re a young couple. The 7th floor pool is a really great spot,, but gets a little crowded. The drinks aren’t anything special but you’ll pay $20 for one, kinda sucks. Beach access is the best part. You get a nice chair and an umbrella and the people that work there are very cool and happy to help. There’s a subway a 15 minute walk away if you don’t want to pay the ridiculous prices for food + The walk on the boardwalk is cool. If this place didn’t try to milk me of my precious earnings for their mediocre drinks and food, I would give it 4 stars.

This resort was amazing and the staff was excellent. We went with the kids and stayed by the kiddie pool. We rented a cabana and were able to walk the beach and leave our stuff in the cabana. We really enjoyed our day here and would definitely come back!

We spent one day with a daypass in this hotel. Beautiful place and professional staff but it was impossible to get a sunbed with shade and no more umbrellas were available. I would not recommend to go during holiday period.

We received great service, food, and the cabana was great too. Everyone was friendly and fast. The pool and surrounding areas were lovely. They were all pleasant and eager to please. We would go there again for sure!!

Our experience at the Hilton for cabana reservation was frustrating and disappointing. Upon arrival, our cabana had been given to someone else and all cabanas were occupied. The staff set up a cabana after an hour of seeking out answers and telling us something was happening only to not return to follow through. The "cabana" we were given was located under the covered area next to the pool bar that they moved two pieces of patio furniture into. Anyone wanting service from the pool bar had to walk through our cabana to do so. Our reservation was to include additional items, which the staff knew nothing about. Very poor execution for what was promised in the Resort Pass reservation.

Everything was amazing from the food t the view from the pool. What a wonderful way to escaper the day we will be back!

Awesome views of Sunset strip great hummus plate Paul was a bit cold but overall great day

The service at the Nautilus was top notch. Even though the pool area was quite packed, our server was very attentive and quick. The cabana that we had for the day was clean, spacious, and well worth the money. The pool and facilities were clean as well. Would definitely recommend!

The grounds were fairly nice for the price and food/drink was reasonably priced. Our cabana experience was not good. We had a myriad of issues from the start, most of which took at least 2 hours to get resolved. Property not bad, but don’t plan for a seamless experience or great service.

The property was amazing. We will go back again.

Resort pass was easy to use. I had the pool pretty much to myself. The gym was nice as well. Amazing views all around. Shower facility is small but functional.

This is a beautiful pool and much fun for the kids and adults. Unfortunately hotel pool provides next to zero chairs with shade anywhere and not nearly enough seating for the multitudes at the pool. Between hotel guests and special seating for a hotel club this venue is OVERSOLD. Felt cheated.

The Sheraton Waikiki knows how to treat their guests. The cabana was as promised. This cabana is the RumFire cabanas directly outside of the restaurant with great ocean views, depending on which one you select. Five star service and treatment. Beverages never disappoint. Had a wonderful time. Well worth the cost.

My family had a great time relaxing in the beautiful pools at Paradise Point. My favorite was the adult pool area where it was nice and quiet. Ahhhh!!! I could sit and read uninterrupted under the palm trees in the hot tub. Nice!

We did not rent any Cabana. There were enough areas to sit. Weather was bit to the colder end but the heated water made it wonderful experience for the kids.

We booked a cabana for our stay at the Art Ovation Hotel ! Had a truly amazing day ! The pool staff was extraordinary!

I have uses a few different agencies before RESORT PASS has them all beat hands down. From booking two cabanas online with ease, to last minute changes, the process was simple, friendly, professional, and amazing. I am a customer for life!

I took my mother to the spa for a relaxing day in Santa Barbara. The views were beautiful and the service was excellent! We will definitely be returning.

Good beach. Restaurant is mediocre. But at $20 it’s worth it. All other passes in area are at least 2x the price. Go early, this time of year all the skyscrapers shade the beach by 2:30-3.

Great resort. I loved the jacuzzi and the view of the golf court & the ocean. Poolside food was pretty good too.

Where should I start. Arrived at Bonaventure in Weston, Florida. Check in at the spa and I will list all the negatives first; 1. Pool ice cold 2. Sauna in women’s locker broken 3. Men’s locker room steam room very minor steam. Controls falling off the wall. 4. Hot tub outside doesn’t work and ice cold. 5. Cafe closed Nothing positive I can say about the spa. Main pool area. 3 other pools are deserted. The buildings of the hotel are dirty on the outside. The main pool with waterfall is cold. The hot tub doesn’t have enough water for it to bubble. No one on the pool deck to care. Security came around very menacing while we were in the hot tub checking if people are here legally in the Resort. I showed him our day pass. He treated us like we were illegals. Whom would sneak into this place is beyond me? Positive: 1. Valet parking included 2. Free Alcoholic drink per day pass 3. 10% off food or drink at pool bar

Spending a day at Intercontinental during the holidays in December was great. The gym area is well equipped with a lot of natural light and big windows. The heated indoor pool was big and there were enough sunbeds. The steam room worked fine and the shower area was comfortable. The locker area is a bit tight and we had to ask for slippers and robes at the front desk as there were not provided inside the lockers. Overall, a nice experience.

This was everything i couldve ever asked for!

Even though we went on January 1st and we knew its a busy day, when you go to a 4 star hotel you expect them to be prepared for being busier than normal. It wasn't the case here. 1- Check in took 45 minutes. Only 2 agents. When we get to our time, she never found our reservation. I make the reservation 3 days prior to the booking. Also, I paid for valet. She argued me that since she couldn't find the reservation, she couldn't check the valet purchase. I showed her my email. She said "it wasn't clear" that it was paid. Thats called a bad service. 2-Pool area: only 1 waiter for the whole pool. No security. One tourist was stolen. 3-Restaurant: they were sold out so I asked to have my name written down so i could be called once they have a table. I was never called (and i gave my phone). 4-Finally I ordered food from the pool bar. 1 hour and 30 minutes of wait. ONE waiter. 5- Overall, This wasn't a pleasant and relaxing experience.

We had a great time at playa largo. The resort is beautiful and the staff is amazing.

I gave this 2 stars because the view is fabulous. Everything else was not worth the money. The pool is small and needs to be redone. All the tile around it is cracked making it look like your at a run down holiday inn. Don’t pay with anything higher than a $20 or you sill be waiting for 25 minutes for a drink and your change. Speaking of drinks, they are extremely expensive. $15 for one drink is a bit much. I wouldn’t go back to this place.

The resort was beautiful, the staff was amazing.

All of my expectations were met. Will visit again.

My first time using ResortPass so I was quite nervous. Upon check in at the Embassy, we were greeting with smiles from Valet to Registration desk to get our passes. Once we arrived at our cabana, drinks and fruit were immediately brought over with a smile. We were waited on with aloha the entire day. When it came time to check out, the hotel was completely booked so the “hospitality” room to take a shower was not available. After speaking with the manager, he made arrangements to have a room available so that my 6 guests could shower before their flight! I could not have been more pleased because that was the main reason why I chose Embassy. Everyone at Embassy delivered hospitality, understanding and service. After the showers, the waitress encouraged us to stay on, have dinner and enjoy the free show. My guests loved the food and music that day more than any other on their entire 10 day vacation. Thank you Embassy for making their first trip to Hawaii memorable from start to finish!!

We loved everything about this service. We tried our first Air BnB - and it completely ruined our vacation. We spent the day at Paradise Resort thanks to this service and will be booking at this resort next time we are in San Diego. The grounds and staff were phenomenal and I am just sad we wasted anytime at all in an AirB&B.

We rented the cabana for the day and enjoyed the atmosphere of both the pool and beach. The only challenge we had was getting someone to place our drink order and getting our drinks. But the staff was helpful and kind.

There were no lounge chairs available at the beach nor at the pool. The hotel is nice but staff was clearly overwhelmed. Waiters didn’t even want to take orders cause they were so backed up.

Awesome

Awesome

Loved it. Will return. Great sauna, stream room, and indoor pool area.