Reviews 145 reviews

Enjoyed a very relaxing day by the pool with a drink in hand at all time. The staff was very attentive! And loved how easy it was to check in, was scared since it was my first time doing it with ResortPass but it surpassed all my expectations. Will be using it again!

My boyfriend and I wanted to plan a day together to spend and celebrate an early Valentines since we both would be working all day that day and wouldn't be able to plan much. So we decided to book a day pass with cabana at the pool side at SLS Brickell..we had never booked here before, it was our first time and thought we'd give it a try since it had great reviews.We arrived on February 11th at noon and were greeted immediately as we walked into the front lobby.The staff were very friendly and attentive and helped us get our reservation taken care of. We took the elevator up to the 11th floor and from there walked out onto the pool deck. Everything looked nice and of high quality. The bartender, attended to us and showed us to our cabana. It had plenty of space and shade, it also had a television inside. He brought us a refreshing ice bucket filled with waters to start. He makes the best mojitos too! We spent the day lounging in the sun and in the pool. Overall great!

I gave 5 stars because of the booking process and customer service. All of mu inquiries were responded to so quickly and seamlessly without any hassle. Really appreciated the ease of booking as well as the ease of knowing that if anything changed or went wrong (e.g bad weather), Resort Pass would address my concerns almost instantly.

Needed to find a place to hang for a few hours before our flight. Great pool, spa and exercise room. Unfortunately, we missed the part that the hotel will not check luggage, so we had to take it with us everywhere we went.

Everything went well, the pools are great and there were plenty of seats for us to choose. The weather was the only thing against us (early February weather). And the DJ's music could of been a little better, besides that it was a great day!

Good

Everything was perfect, nice atmosphere and super nice staff , super welcoming. Love every moment.

Smooth check-in and fantastic staff, very hospitable. On-site amenities were an added bonus!

Bad services, no ambiance

This was so overpriced for what it was :( No real spa amenities - I have a hard time classifying this as a spa experience at all. By showers, they mean one shower stall. No place to get ready. One towel/ person. Also online it said the spa closed at 6pm, but when we arrived we were told it closed at 5pm so we had limited time. The cleanliness was also a bit of a concern - you had to walk back and forth from steam to sauna to pools with all the hotel/ residents - it was awkward to have paid as much as we did for that.