Reviews 26 reviews

So so relaxing!

Pool area was nice and I was the only one there for several hours. Very nice facility with sun and shade. The bar was closed the day I visited, but the manager called me a few days in advance to inform me of that. The big point of improvement was around the check in - I had to find an employee to buzz me into the elevator but then had to call the front desk multiple times from the pool door since there was no one up there to let me in. It took 15 minutes before someone came up to let me in. The same thing happened last time I visited this pool in March, so it's frustrating that they haven't figured out a more effective way to grant access to the pool when the bar is closed.

Great view nice people

The Otis pool is a joy. Lovely views, great service and not too crowded.

Overall, was a nice space to spend the day at the pool. Noticed there was no bartender for about 3 hours and an extra 45 minutes for them to get ready. Went down to the lobby to see if we were able to bring outside beverages and they insisted no, so we had to drink nothing but water?? This part was definitely misleading and it was unfair telling me that I could not bring outside food/beverages, but lots of other people that were hanging by the pool brought outside food/beverages. I think if hours are going to be adjusted for food/drinks due to the weekdays then the front desk should notify us before we go up to the pool area.

Extremely disappointed at the lack of customer service after the weather incident on Sunday, August 15. We were only able to enjoy 1.5 hours of the pool. No attempt was made to offer a new visit to the pool at another day and no one followed up with us directly after we were basically evacuated from the roof area. My attempts to speak to management have not been reciprocated. Overall disappointing service from management, the 2 staff members there did the best they could. However, management should have followed up with us the only guests at that time.

The Otis hotel is a gem! The pool may be small but the view, service and atmosphere is amazing. Highly recommend

I live in Austin and make it a point to explore many of the local pools during our hot summers. Have been doing this for years. It, often, is very much like a daycation - something that I look forward to and enjoy the benefits of after the day is over. This pool was a HUGE disappointment. I wish I had read the reviews closer when booking as I now see someone had noted no food service. I arrived right at 12, very hungry. Thought it would be nice to have lunch by the pool Nope - no food service until 5 pm - big problem. The other issue is that there is ZERO shade by the pool Not 1 single umbrella. Big problem. When I expressed how unhappy I was about no food when I checked out a hour and 1/2 later, the front desk could have cared less. Horrible customer service. Some positives were that the pool was not crowded, it was very clean and it had a very nice setting. Will not be returning.

Service was great 👌🏼 Wasn’t too crowded Music could’ve been better but I’d still go back 🙂

The pool was smaller than it appeared in the pictures but there was just the right amount of people to still enjoy it. The staff and service was superb. The chicken strips from their Burger Bar were AMAZING! And they delivered it straight to you poolside. We had a great time here.