Reviews 24 reviews

Great view nice people

The Otis pool is a joy. Lovely views, great service and not too crowded.

Overall, was a nice space to spend the day at the pool. Noticed there was no bartender for about 3 hours and an extra 45 minutes for them to get ready. Went down to the lobby to see if we were able to bring outside beverages and they insisted no, so we had to drink nothing but water?? This part was definitely misleading and it was unfair telling me that I could not bring outside food/beverages, but lots of other people that were hanging by the pool brought outside food/beverages. I think if hours are going to be adjusted for food/drinks due to the weekdays then the front desk should notify us before we go up to the pool area.

Extremely disappointed at the lack of customer service after the weather incident on Sunday, August 15. We were only able to enjoy 1.5 hours of the pool. No attempt was made to offer a new visit to the pool at another day and no one followed up with us directly after we were basically evacuated from the roof area. My attempts to speak to management have not been reciprocated. Overall disappointing service from management, the 2 staff members there did the best they could. However, management should have followed up with us the only guests at that time.

The Otis hotel is a gem! The pool may be small but the view, service and atmosphere is amazing. Highly recommend

I live in Austin and make it a point to explore many of the local pools during our hot summers. Have been doing this for years. It, often, is very much like a daycation - something that I look forward to and enjoy the benefits of after the day is over. This pool was a HUGE disappointment. I wish I had read the reviews closer when booking as I now see someone had noted no food service. I arrived right at 12, very hungry. Thought it would be nice to have lunch by the pool Nope - no food service until 5 pm - big problem. The other issue is that there is ZERO shade by the pool Not 1 single umbrella. Big problem. When I expressed how unhappy I was about no food when I checked out a hour and 1/2 later, the front desk could have cared less. Horrible customer service. Some positives were that the pool was not crowded, it was very clean and it had a very nice setting. Will not be returning.

Service was great 👌🏼 Wasn’t too crowded Music could’ve been better but I’d still go back 🙂

The pool was smaller than it appeared in the pictures but there was just the right amount of people to still enjoy it. The staff and service was superb. The chicken strips from their Burger Bar were AMAZING! And they delivered it straight to you poolside. We had a great time here.

Pool was nice, about half the seats were being used, so not too crowded. Views are fantastic - you can look out over downtown skyscrapers and the rolling hills to the south and west, and look out over the University of Texas to the north and east. It was very hot when we were there but that’s Texas in the summer. The pool felt great however, so we just cooled down every 15-20 minutes, and other people just stayed in the pool most of the time. Downside (I would have knocked off another star for this) was no food service available, and they only allow food from the burger place downstairs. Burger was good, but 15 minutes going to get it and bringing it back was not in our plans, so check before you go and eat beforehand if they are not serving food. I look forward to going back to relax in the sun, but will eat first!

This a small pool but has an amazing views of the Austin skyline from a direction not always seen. You can also see off into the hill country vista. There is a nice mix of lounging chairs, tables and sofas and bar areas to be at the edge of the views. Plan ahead with food. Even though the rules say no food, you have one limited menu choice from the hotel. You order the food through an app for carry out and then you go pick it up on the first floor. You need a keycard to get to the pool deck but when checking in they don't give you one. A little glitch in the process. Just a few things to know before you arrive.