Reviews 12 reviews

We arrived around 9:30 am and had a relaxing time. Lunch was great too! Around 3 more people arrived and groups of people swarmed past the sign indicating that the cabanas were by reservation only and the security guard was fine with it. A couple who also was using the day pass asked the security guard about the cabanas and he said that anyone could use them and that they only needed a reservation on the weekends. I’m so glad I didn’t pay extra time have a cabana! Also the music was a nice mellow Reggae and then it stopped after which others began playing their music which was okay except it was on Spotify and the annoying ads were loud and long between sets of music. The guard also allowed a group to smoke but had them turn their chairs around. So I would say go during the week arrive early and around 3 go for a bike ride or jet ski as rentals were available to avoid the crowd.

Both gentleman at front desk where not friendly at all. I stoped by Fuego on my way to the pool to get the shrimp apptz and a piña colada which they did not have but it’s on a picture on the Maya resort add. I stood there and both bartender and server walked passed me a couple of times before I had to get there attention to place my order. Once by the pool I went to use the restroom so I could change into swimming shorts and the restroom was disgusting. After being there for about a hour a family of 4 showed up and were playing loud music, which is not allowed yet the security guard did nothing about it so I left. I’ve been to both Hyatt Centric The Pike LB and Hyatt Regency LB and have paid less for the resort pass and both experiences were much much better. I wouldn’t go back to Maya

Husband and I spent Friday at the pool and it was lovely. Not crowded, friendly staff, clean amenities. We ordered chips/guac, steak tacos, and crab cakes...everything was fantastic. I took off one star because the bar took an hour after opening to get up to speed and serve my drink. The drinks were good but not great. They aren’t using fresh ingredients which I prefer. Overall a very nice time!

We had the best time relaxing by the pool at Maya. All the amenities and staff were awesome. Will definitely be back

Great views and nice pool area

The pool was not monitored. There are postings in the hotel that state that people should be wearing masks in the all public areas. However, absolutely no one had on a mask in the pool area when they were sitting around and no masks were being worn by guest when placing orders at the bar area. No one is monitoring/policing the guest regarding safety. Too many people were drunk and not giving space. People were coughing and spitting in the pool. The bathroom was nasty. I was uncomfortable the entire time I was there.

Checked in at the hotel around 12pm to pick up our pool passes. Was greeted with two warmly baked cookies and our Resort Pass keys and wristbands. Plenty of seats available at a beautiful, waterfront pool. A guard showed up later in the day to monitor entry. Staff did a good job of enforcing masks and social distancing.

We got off a cruise ship on a Sunday at 10am and our flight didn't leave from Long Beach until 5pm. I'd used Resortpass locally before (we live in a resort area), so I thought it might be a perfect way to spend the day...and it was! The hotel staff was very welcoming and friendly, check in was easy. We left our bags at the front desk and spent the next 4 hours laying by the pool and enjoying lunch at the hotel. Much better than sitting in an airport for hours on end!

We had a very nice time at the Hotel Maya in early March. The property is situated right on the water so you have amazing views of Downtown Long Beach and the Queen Mary. The Water Taxi even docks right on property so you don't need to drive! We got food and drinks by the pool and really enjoyed it. We'll definitely be back. The staff was great. Thank you all!

Complimentary WiFi, peaceful environment, towel service provided.