Reviews

The hotel was clean and beautiful! I felt like I was on vacation. The pool and cabana were wonderful. Whatever was missing was quickly remedied and the staff was very accommodating and helpful. It was a phenomenal day by the pool!

This was my 1st resort pass and I have to tell you, it was amazing. It was a very quick check in and off to the pool we went. You do have to pay $20 for valet parking but that's to be had being situated downtown. The pool was not over crowded and the workers were extremely nice. The pool was warm and the hot tub was really really hot. I would definitely recommend this hotel for a resort pass. You won't be disappointed

Had a great experience at the Hilton in West Palm. Pool was nice... Food and service was great.. It was the perfect staycation!

A great day lounging by the pool with a DJ playing and the sun shining. I'd definitely book this resort pass again!

Very disappointed in this stay. The hot tub was like warm the entire day. Several people, including myself notified management, and each time we were promised someone would come down to fix it. Nobody showed up, and I was there 8 hours. Also, a lot of people were there using amenities that did not have a pass, and were not staying there, they laughed about it. Not fair to paying guests.

Great but got last 2 chairs. People after us couldn’t sit anywhere. Hot tub was overflowing with people. For the price i think it was great value. Would have been disappointed if it was more money. Food and drinks overpriced at bar but that’s normal lol.

Check in at front desk was easy. I showed the confirmation email and the agent welcomed me and told me what the pass included. Access to pool, health club, ability to order food and drinks. Pool was nice and clean, temperature was fine. Hot tub was nice. There were many available lounge chairs. I ordered a pina colada and left tab open for lunch. Drinks and fish tacos were very good. Cold water is available at the bar. Inside restrooms were clean and easy to access from outside. I was not given a key for access as was mentioned, everything was open. Security was at the pool, I heard him ask a young group if they were guests. They were there for brunch but weren't in swimsuits yet. I'll definitely go again.