Reviews 10 reviews

Enjoyed a beautiful relay day by the pool. Very clean and well attended. Several outdoor games to help families or friends connect.

Perfect for a nice calm day by the pool

We booked a cabana for my daughter's birthday after having cancelled two other potential trips due to COVID-19. The cabana was beautiful as was the pool. It looked exactly like the pictures. The staff was attentive and checked on us frequently. One thing; we were the only people at the pool that day; a surprise hurricane's feeder bands kept coming through bringing rain and heavy winds. The staff surprised my daughter with a birthday dessert (the candle kept getting blown out by the wind). It was a memorable birthday celebration. We would definitely come back and possibly book a room overnight next time.

Pool was dirty and water not too clear and also a bit warm

Very nice welcome from front desk Paul. Smooth entry process. Chose the quiet pool instead of the main pool and had it almost to myself. Liked it enough that I went 2 days in a row. Downside is no towels at either pool both days until almost 11am. (I called both days by 9:30am to let them know too.) Chairs could use a bit of cleaning, but pool was clear and clean. And the pool cleaner guy was nice to and tried to call for towels too, but that wasn't his job to manage the towels. No food or drink service at quiet pool, but I brought water and snack and was fine. I will definitely go back (and bring a towel, lol).

We had a wonderful time and really enjoyed the pool!

Overall the service providers, front desk staff, and maintenance personnel were all very friendly. However, we were not informed that the pool was closed. We weren’t offered towels. The attendant on duty in charge of the cabanas was absent. Pool opened after awhile (lightening related issue and while this wasn’t anyone’s fault or within anyone’s control) it would have been nice to have had access to food. They advertised complimentary drinks and water but we had to seek credit after being charged at the front desk for items. (They did provide us with credit and were apologetic for the inconvenience). All their restaurants were closed. We arrived not having eaten ahead of time. Many of the hotel guests were walking around inquiring about food and when the pool would open. Complimentary parking required us to seek someone to open the gates. Now that we know this about this particular hotel, we are better prepared. ResortPass is a great feature and this would not stop us from returning.

Perfect way to spend the day. Cabana was shady and private, pool was clean with nice cool water and food/drinks were available during the entire stay. This was my first time using Resort Pass and will definitely do again!

It was what I expected. The pool was okay and not too crowded. Due to Covid, the poolside bar/restaurant was on a limited menu. We planned to eat at the main restaurant and even though their website didn’t indicate it, it turns out it was closed so lunch options were really limited. At one point, the executive chef stopped by to see how we were enjoying our day which was nice but A bit odd since they didn’t even have the restaurant open. The cabana had 2 loungers that we had to wipe down, and no table to put your stuff on but overall we were just looking for a close to home pool day so it served its purpose.

Front desk attendant had no clue what it was, then said oh yah, that hasn’t started yet, then the other girl said well I Think it may have, just give him a pass, I asked do you need my name? No, here’s a map. Pool chairs dirty, no sanitizer, bathrooms dirty, used family pool, no attendants, one star maybe. Oh and pool was dirty as well .