Reviews 20 reviews

I would not recommend the Hyatt's pool. The cabana was dirty.

Fun, relaxing day at the pool. Casual atmosphere, enjoyed use of the cabana, friendly staff. Restaurant/bar items were tasty. Great addition to our plans while on vacation!

We arrived at 9:10 just after the pool area opened. First the pool is tiny. The pool area was disgustingly filthy with food crumbs and gross dirt and spilled drink remains on the ground all over. The tables were dirty. It seemed as though they didn’t bother to clean from the previous day. The pool itself was cloudy and gross. We didn’t even feel comfortable getting in to cool off. There was music but it seemed like two separate sound systems playing the same song list, one started slightly behind the other. Felt like a form of slow torture. Too many passes sold made this tiny area over crowded and kids screaming made it impossible to relax. We left before noon. There’s more but I won’t bother. Don’t waste your time or money. Sad! Just sad!!

see above

We were extremely pleased with the welcome we received and the service by the pool. The pool itself and cabana was nothing special but we enjoyed our time in the shade watching the many families enjoying the pool. There was an issue with the music system by the pool that was never resolved and unfortunately detracted from our relaxation. However, we were relieved and pleasantly surprised with live music around 4. Overall we enjoyed ourselves and glad we came.

Very disappointed. This hotel pool area is sad and needs a facelift. The hot tub is empty and taped off, the ground is cracked, crumbling and filled with holes, the cabanas are filthy, the furniture is stained, so are the curtains and the glass top table was sticky with drink rings. You had to walk into the main building/bar to order a drink or food, which was good, but then keep walking back to see if your order was ready. Teens were slapping pool noodles on the concrete, playing tackle football and yelling with their parents no where in sight. Hyatt is supposed to be a higher end brand. This was as sad as it comes. We booked a day here in the time between checking out of our Airbnb and when we went to the airport, only bc the Omni and Renaissance Esmerelda were full due to Covid capacity limits. We didn’t have a choice but I won’t choose it next time.

We paid $150 for the cabana at the Hyatt and it was filthy...the couches were covered in dirt and dust with spiders and beetles on them. Our kids were disgusted by the dirty cabana, "slimy bottom" of the pool, and the drain by our cabana on the pool deck was filled with leaves and dirt. We left within 20 minutes and were extremely disappointed as the pictures on the website are beautiful.

We booked a cabana here because we landed in PS at 8am and had several hours to kill before we could check into our off-site rental. The cabana was comfortable and provided a nice long couch for a mid day nap for our kids. The bar service was excellent and the pool was very family friendly. We had a great stay. Can't beat this cabana price for a family of 5!

It was okay, it was hard to find a spot to sit down and when we did we were right next to others( not Covid friendly) pool was smaller then photos show. Overall it was a ok experience

When I saw the pool I was I underwhelmed but the service and pool music made the afternoon great. Amazing staff, very clean, restrooms and food available at the bar. I will be back.