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Reviews 126,391 reviews

Poor service/No Availability

2.0

March 28, 2024

Elizabeth A.

Bought the day pass for 2 reserved pool seats and beach access. We arrived, paid the$50 valet fee only to be told that there were no seats available. They offered to put us on a list and call when chairs opened- no call ever received. We were told we could go to the beach and pay an additional for some loungers there (I was aware of the extra fee for the beach chairs- however- we were supposed to have a pool chair available.) Ultimately told that its not their issue- call resort pass for a refun...read more

Spectacular!

10

March 28, 2024

Kim C.

Great day! Fun activities for kids all day long. Great service!

Amazing pool/spa and service!

10

March 28, 2024

Jodie J.

First time using resort pass. This was seamless and so easy to use! The resort Hilton) called to confirm my spa appt and ensure that my guests and I were ok with a male masseuse (who was great!). The Valet, the ladies at the spa check in, the waiter at the pool were amazing. Thank you resort pass and Hilton for making me feel like a VIP. Exceptional service!

Great Day at the Princess

6.0

March 28, 2024

John C.

Amazing resort and easy directions to follow from order confirmation. Seemed very pricey for the experience though. I might have been able to book a room for one day at the price I paid for the day pass.

Beautiful

8.0

March 28, 2024

Paula V.

Loved everything but the umbrella placement

Good but fell short of great

8.0

March 28, 2024

John N.

Nice facility but service was mediocre due to spring break crowds. Splash pad did not work which was disappointing for little ones.

Very clean and quaint hotel

10

March 28, 2024

Jeanette E.

This hotel was right. Smack dab in Miami Beach. Unfortunately from the porch just can't drive straight across to it. You think you could by picking at a map, but you have to go all the way around back into the city into it. Camp ride was horrendous at $60. But the hotel is a decent price. It was clean and it was very unique and we would definitely go back. Just figure out a cheaper way to get there

Great service, beautiful location

10

March 28, 2024

Lynn H.

Great location with amazing food and friendly staff. We love ResortPass and will use it again!

Service is terrible

4.0

March 28, 2024

Adam D.

The first time we ordered food, it took over an hour to get 3 pretty basic items: the fruit, chips and salsa, and a salad. No apologies, no explanation, nothing. The kids got hungry later and we ordered kids meals. This took more than 30 minutes, even though I asked before ordering how long the wait was at the time. Note: we werent ordering at peak hours. All the kids food was cold, not even lukewarm, just cold and stale. Super odd that it wasn't even a little warm. All of this was unexpected be...read more

loved it!

10

March 28, 2024

Sunny S.

so much fun would definitely go back!