Reviews 41 reviews

Too expensive for what you get. Reserved a pool side cabana and didn’t receive everything that should have been included. Drinks cost way too much. Almost no sun in the afternoon and the pool is really cold. The staff was nice and the location is good, other than that, not really worth it.

Loved it ! Will be back

Myself and my partner had a really nice day at the Kimpton Palomar roof pool here, thanks to Resortpass. Easily welcomed and led upstairs upon checking in. The pool does get crowded so if you definitely want a lounge chair or sofa you have to get here early. The sun sets behind the building so it wasn't overwhelmingly hot and made for a great day. Just know that the restaurant doesn't open until 4pm and the bar until 2pm so don't come hungry, or come prepared for that timing. It was a very easy and wonderful experience and day overall.

Didn’t have the cabana ready and random people were using it when we arrived at 11am. The instructions said to go to the lobby. They didn’t know anything. The manager didn’t even set up our cabana. There was no food service until 4pm or bar until 2pm and they didn’t even have towels or water until we had to ask. Completely unorganized and poorly managed. Also. The sun goes behind the pool at 3pm so no sunshine for most of the day. Do no recommend

I booked 2 day passes and am waiting on a refund. I called the hotel twice to confirm that we would need reservations to use the pool. They insured us that when booking through the resort pass we would have two day beds. Upon arrive no one checked out ID, gave us a temporary card, or even made sure we have a reservation. There were no beds available, and we soon realized no one had paid. We ended up leaving because this was 100% not what we paid for. Please refund my card as this was basically a scammed out of our money.

No value

We had an amazing day at our cabana at Hotel Palomar - the food was delicious and the staff was so helpful and welcoming. Would definitely recommend to anyone traveling to the Phoenix area!

Was at the Palomar for the weekend of 3/27. Was told we needed to buy passes to get to the pool for a friends birthday and had a cabana. I bought a pass that I didn’t need. Didn’t get scanned, checked, or looked at when entering the pool area. Was at a cabana for our friend birthday and the service was terrible. The cabana server must have been having a bad day when I asked her if I could get a drink she said she couldn’t do anything for us until we closed our tab at the bar. Last, it took 20-25 mins to get a drink at the bar. Very poorly planned and managed all around.

As soon as we walked in to check in we were greeted by a very polite front desk clerk. He was very attentive to our needs. We went upstairs to Savannah we had reserved and again everyone was so attentive. The next day we had brunch at the Blue Hound Restaurant and we were greeted by our last name by the same gentleman that took care of us up in the Cabana the day before. It's little details like this that make hotels special. It shows the staff truly appreciates you being there. I can not wait to go back and do it all over again!

We had a relaxing day by the pool. The pool was too cool for us to swim but everything else was nice. Staff was courteous..