{"id":3995,"date":"2025-09-20T08:22:00","date_gmt":"2025-09-20T15:22:00","guid":{"rendered":"https:\/\/www.resortpass.com\/blog\/?p=3995"},"modified":"2026-07-02T08:08:49","modified_gmt":"2026-07-02T15:08:49","slug":"faqs","status":"publish","type":"post","link":"https:\/\/www.resortpass.com\/blog\/faqs\/","title":{"rendered":"Frequently asked questions about ResortPass"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">General information<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is ResortPass?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ResortPass provides access to luxury hotel amenities\u2013without needing to stay overnight. You can book access to pools, cabanas, spas, fitness centers, private beaches, and more at top-rated hotels and resorts. Whether you\u2019re looking for a relaxing daycation, a productive workday with perks, or something fun to do with friends and family, ResortPass helps you get the most out of your day.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need to stay overnight to use ResortPass?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No! ResortPass is designed specifically for day guests. You don\u2019t need to be a hotel guest or book a room to enjoy the resort&#8217;s amenities. That\u2019s what makes ResortPass unique: you can book for just a few hours or spend the entire day enjoying the property.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where is ResortPass available?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ResortPass partners with hotels and resorts across 400+ Cities in 30+ Countries. You can search by city, state, or country on <a href=\"http:\/\/resortpass.com\">ResortPass.com<\/a> to find available options near you or wherever you\u2019re traveling. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I need help with my ResortPass experience\u2014how can I contact someone?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The quickest way to get help is by submitting a request <a href=\"https:\/\/www.resortpass.com\/help\">here<\/a> or reaching out to our customer service team directly at <strong><a>info@resortpass.com<\/a><\/strong>.<\/p>\n\n\n    <div class=\"booking-cta-inline\">\n        <div class=\"booking-cta-block\">\n            <div class=\"booking-cta-block-left\">\n                <div class=\"booking-cta-block-eyebrow\">Ready to book?<\/div>\n                <div class=\"booking-cta-block-title\">Find a day pass near you<\/div>\n                <p class=\"booking-cta-block-sub\">Access hotel pools, spas, and resort amenities by the day. No overnight stay required.<\/p>\n                <a class=\"booking-cta-block-btn\" href=\"https:\/\/www.resortpass.com\" target=\"_blank\" rel=\"noopener\" style=\"color:#F2ECDA;border-bottom:none;text-decoration:none;\">Browse ResortPass<\/a>\n            <\/div>\n            <div class=\"booking-cta-block-right\">\n                <div class=\"booking-cta-block-stat-num\">1,400+<\/div>\n                <div class=\"booking-cta-block-stat-label\">Hotels &amp; resorts<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Booking &amp; availability<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How do I book a day pass, cabana, day room, or spa treatment?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Booking is simple:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <a href=\"https:\/\/resortpass.com\" target=\"_blank\" rel=\"noreferrer noopener\">ResortPass.com<\/a> or download the app (available on iOS and Android)<br><\/li>\n\n\n\n<li>Enter your city or destination<br><\/li>\n\n\n\n<li>Select your desired date<br><\/li>\n\n\n\n<li>Browse available experiences (day passes, cabanas, day rooms, spa access, etc.)<br><\/li>\n\n\n\n<li>Add to cart and check out<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Once booked, you\u2019ll receive a confirmation email with all the details you\u2019ll need for your visit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why isn\u2019t a certain date available?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the date you want is unavailable, that means the hotel is either sold out or not offering day access for that particular day. Availability can change quickly, especially on weekends and holidays\u2014so we recommend booking in advance whenever possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I book for today?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, many hotels offer same-day bookings, and availability is updated in real-time. If you\u2019re planning a last-minute daycation, just search for today\u2019s date and book instantly if spots are still available.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Changes &amp; cancellations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can I cancel or modify my reservation?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes\u2014most bookings can be canceled or modified for a full refund if changes are made before the hotel&#8217;s cancellation deadline, which is typically 24 to 48 hours prior to the reservation start time. After that deadline, bookings are non-refundable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each hotel sets its own cancellation policy, which is clearly listed on the hotel&#8217;s booking page and in your confirmation email. View our full cancellation policy <a href=\"https:\/\/kb.resortpass.com\/support\/solutions\/articles\/60000506072-what-is-the-cancellation-policy-\"><strong>here<\/strong><\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I cancel my reservation?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can cancel your booking by <strong>logging into your ResortPass account<\/strong> on either your <strong>web browser or the ResortPass app<\/strong>. Just head to the <strong>\u201cMy Bookings\u201d<\/strong> section, and you\u2019ll see the option to cancel\u2014be sure to review the cancellation policy listed for your specific booking.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if it rains or the weather is bad?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Weather-related refunds are not guaranteed unless the hotel chooses to close access to the amenities&nbsp;<strong>for an extended period of time<\/strong>. Please keep an eye on the forecast before booking, especially for outdoor amenities like pools or beaches. If weather conditions impact your visit, you can reach out to our support team, and we\u2019ll work with the hotel on your behalf where possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Guests &amp; access<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can children come with me?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Many ResortPass hotels are family-friendly and welcome children, while others are adult-only (typically 18+ or 21+). Be sure to review the hotel\u2019s listing for specific age policies before booking to ensure the property is a good fit for your group.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does my pass include a hotel room?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No, a regular day pass does not include access to a hotel room. Passes include shared amenities only, like pools, hot tubs, fitness centers, or spas, depending on the property. If you\u2019re looking for more privacy, some hotels offer day rooms, which can also be booked through ResortPass if available.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Hotel policies<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What do I need at check-in?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At check-in, bring a <strong>valid photo ID<\/strong> and your <strong>confirmation email<\/strong> (printed or digital). The hotel team will verify your booking and provide details on where to go and how to access the amenities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are towels provided?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Towel availability varies by hotel. Many properties do provide towels for day guests, either at check-in or poolside, but some may ask you to bring your own. We recommend checking the hotel\u2019s listing page for details specific to your booking.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is parking included?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Parking options vary by hotel. Some hotels offer complimentary self-parking or valet, while others may charge a discounted daily rate for ResortPass guests. Parking details (if available) will be included in the listing and your booking confirmation email.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I bring my own food or drinks?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Generally, outside food and beverages are not permitted at most hotels. However, many hotels offer on-site food and drink options\u2014from casual poolside service to upscale restaurants and bars. You&#8217;re encouraged to enjoy the hotel\u2019s available food &amp; beverage offerings during your stay.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Collaborations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How can I collaborate with ResortPass as a content creator or influencer?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019d love to hear from you! To be considered for future partnership opportunities, please fill out our creator application form at <a href=\"http:\/\/creators.resortpass.com\/creators\">creators.resortpass.com\/creators<\/a>. Our team regularly reviews submissions and will be in touch if there\u2019s a fit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From booking to check-ins and cancellations: All your ResortPass FAQs, answered. <\/p>\n","protected":false},"author":158346751,"featured_media":3999,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[673543996],"tags":[],"class_list":["post-3995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-day-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions about ResortPass | ResortPass<\/title>\n<meta name=\"description\" content=\"From booking to check-ins and cancellations: All your ResortPass FAQs, answered.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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